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- Tasks: Be the friendly face of our hotel, assisting guests and ensuring a welcoming atmosphere.
- Company: Join St Ermin’s Hotel, a top-rated place in hospitality with a vibrant team culture.
- Benefits: Enjoy a great salary, health care plan, and exclusive discounts at Marriott hotels.
- Other info: Experience a fun workplace that values mental health and career growth.
- Why this job: Make unforgettable memories while delivering exceptional service to our guests.
- Qualifications: Organised, friendly, and ready to provide outstanding customer service.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for an organised Night Luggage Porter to join the team here at St Ermin’s Hotel. If you want to work for one of the best places in hospitality, multiply the fun, love and energy we have at our workplace, we would love to hear from you. Looking after our people is all that we care about. We are a London living wage, Workplace Mental health-chartered Employer and consistently voted as one of the Best Places to Work in Hospitality. When you join us, you will become a vital member of our team. You will not only support us in delivering breath‑taking hospitality to our guests but also to create a workplace that becomes a role model to others.
What do you get in Return?
- Great salary and service charge – The more we make, the more you make!
- Fun, Love & Energy – Not just a slogan, it’s just who we are.
- The best staff canteen in London! – Breakfast, Lunch & Dinner.
- Range of benefits including Medicash Health Care Cash Plan (24/7 GP available for you and your household), financial advice, exclusive retail and restaurant discounts, and more.
- Worldwide discounts for you, friends, and family in all the Marriott hotel brands.
- An opportunity to experience and collect great memories that will last with you forever.
What will you be doing?
- To maintain a high‑profile presence in the hotel lobby area and be accessible to guests and clients at all times.
- To ensure all guest and customer requests or needs are given priority over any other task and that they are treated in a courteous and helpful manner at all times, in order to present the very best possible first and last impression of the hotel, its staff, services and facilities.
- To ensure that all work areas the lobby and other designated public areas are kept clean and tidy to the required standards.
- To possess accurate and up to date knowledge and information and be able to answer guests’ general tourist enquiries, regarding details about or transport and directions to major tourist attractions, shows, tours and events in and around London and the UK.
- To ensure all clock rounds and kitchen checks are carried out correctly (twice nightly) and that any problems arising are reported to the Night Managers logbook.
- To ensure all documentation regarding car park charges is always neat and accurate.
- To meet and greet or obtain guest taxis as and when required or requested.
- To ensure all guest or customer complaints, compliments or comments on any important matters are reported to the head Concierge, Duty Manager and or other members of the Hotel Management.
- To carry out any other reasonable request made by a member of the Hotel Management Team and hotel guests to the best of your ability.
Note: This description is not intended to establish a total definition of the job, but an outline of the duties. You will have to be eligible to work in the UK to be considered for the role.
Night Luggage Porter employer: St Ermin’s Hotel Group
Contact Detail:
St Ermin’s Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Luggage Porter
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on St Ermin’s Hotel. Familiarise yourself with its history, values, and what makes it stand out in hospitality. This will not only impress the interviewers but also help you connect better with the team.
✨Tip Number 2
Show your personality! When you meet the team, let your fun, love, and energy shine through. They’re looking for someone who fits into their vibrant culture, so don’t be afraid to show your enthusiasm for the role and the hospitality industry.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various guest scenarios, like complaints or special requests. Being able to demonstrate your problem-solving skills and customer service mindset will set you apart from other candidates.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. By applying directly, you’ll have a better chance of landing that interview and showing us why you’d be a great fit for the Night Luggage Porter role.
We think you need these skills to ace Night Luggage Porter
Some tips for your application 🫡
Show Your Organised Side: As a Night Luggage Porter, being organised is key! Make sure your application highlights any experience you have in managing tasks efficiently. We love to see how you keep things in order!
Bring the Fun, Love & Energy: We’re all about fun, love, and energy at St Ermin’s Hotel. Let your personality shine through in your application! Share stories or experiences that reflect your positive attitude and passion for hospitality.
Be Guest-Centric: Your role will revolve around our guests, so make sure to emphasise your customer service skills. Talk about times when you went above and beyond to help someone – we want to know how you create memorable experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to get your application and for you to explore more about what we offer. Don’t miss out on this opportunity!
How to prepare for a job interview at St Ermin’s Hotel Group
✨Know the Hotel Inside Out
Before your interview, do some research on St Ermin’s Hotel. Familiarise yourself with its history, values, and what makes it stand out in the hospitality industry. This will not only impress the interviewers but also help you understand how you can contribute to their mission of delivering breath-taking hospitality.
✨Showcase Your Organisational Skills
As a Night Luggage Porter, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or handled guest requests efficiently. This will demonstrate your ability to prioritise and manage time effectively, which is crucial for this role.
✨Emphasise Customer Service
The hotel places a strong emphasis on treating guests with courtesy and helpfulness. Be ready to discuss your approach to customer service and share specific instances where you went above and beyond to ensure a positive experience for guests. This will highlight your alignment with the hotel's values.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and what success looks like in the Night Luggage Porter role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.