At a Glance
- Tasks: Be the friendly face of our hotel, assisting guests and ensuring a welcoming atmosphere.
- Company: Join St Ermin’s Hotel, a top-rated place in hospitality with a vibrant team spirit.
- Benefits: Enjoy a great salary, delicious meals, health care benefits, and exclusive discounts.
- Other info: Be part of a workplace that values mental health and career growth.
- Why this job: Make unforgettable memories while delivering exceptional service in a supportive environment.
- Qualifications: Organised, friendly, and ready to provide outstanding guest experiences.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for an organised Night Luggage Porter to join the team here at St Ermin’s Hotel. If you want to work for one of the best places in hospitality, multiply the fun, love and energy we have at our workplace, we would love to hear from you. Looking after our people is all that we care about. We are a London living wage, Workplace Mental health-chartered Employer and consistently voted as one of the Best Places to Work in Hospitality. When you join us, you will become a vital member of our team. You will not only support us in delivering breath‑taking hospitality to our guests but also to create a workplace that becomes a role model to others.
What do you get in Return?
- Great salary and service charge – The more we make, the more you make!
- Fun, Love & Energy – Not just a slogan, it’s just who we are.
- The best staff canteen in London! – Breakfast, Lunch & Dinner.
- Range of benefits including Medicash Health Care Cash Plan (24/7 GP available for you and your household), financial advice, exclusive retail and restaurant discounts, and more.
- Worldwide discounts for you, friends, and family in all the Marriott hotel brands.
- An opportunity to experience and collect great memories that will last with you forever.
What will you be doing?
- To maintain a high‑profile presence in the hotel lobby area and be accessible to guests and clients at all times.
- To ensure all guest and customer requests or needs are given priority over any other task and that they are treated in a courteous and helpful manner at all times, in order to present the very best possible first and last impression of the hotel, its staff, services and facilities.
- To ensure that all work areas the lobby and other designated public areas are kept clean and tidy to the required standards.
- To possess accurate and up to date knowledge and information and be able to answer guests’ general tourist enquiries, regarding details about or transport and directions to major tourist attractions, shows, tours and events in and around London and the UK.
- To ensure all clock rounds and kitchen checks are carried out correctly (twice nightly) and that any problems arising are reported to the Night Managers logbook.
- To ensure all documentation regarding car park charges is always neat and accurate.
- To meet and greet or obtain guest taxis as and when required or requested.
- To ensure all guest or customer complaints, compliments or comments on any important matters are reported to the head Concierge, Duty Manager and or other members of the Hotel Management.
- To carry out any other reasonable request made by a member of the Hotel Management Team and hotel guests to the best of your ability.
Note: This description is not intended to establish a total definition of the job, but an outline of the duties. You will have to be eligible to work in the UK to be considered for the role.
Night Luggage Porter in London employer: St Ermin’s Hotel Group
St Ermin’s Hotel is an exceptional employer that prioritises the well-being of its staff, offering a vibrant work culture filled with fun, love, and energy. As a London living wage employer and a Workplace Mental Health-chartered organisation, we provide competitive salaries, a fantastic staff canteen, and a range of benefits including health care plans and exclusive discounts. Joining our team means becoming part of a supportive environment where you can grow and create lasting memories while delivering outstanding hospitality to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Night Luggage Porter in London
✨Tip Number 1
Get to know the hotel! Familiarise yourself with St Ermin’s Hotel and its unique offerings. When you walk in for your interview, show off your knowledge about their services and what makes them stand out in hospitality.
✨Tip Number 2
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional when you arrive for your interview. It shows you care about the role and the company.
✨Tip Number 3
Be ready to showcase your personality! The team at St Ermin’s values fun, love, and energy, so let your enthusiasm shine through during the interview. Share stories that highlight your customer service skills and how you can contribute to their vibrant atmosphere.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about joining their team!
We think you need these skills to ace Night Luggage Porter in London
Some tips for your application 🫡
Show Your Organised Side:As a Night Luggage Porter, being organised is key! Make sure your application highlights any experience you have in managing tasks efficiently. We love seeing how you keep things in order!
Bring the Fun, Love & Energy:We’re all about that vibe here at St Ermin’s! When writing your application, let your personality shine through. Share experiences that reflect your enthusiasm for hospitality and teamwork.
Be Guest-Centric:Our guests are our priority, so make sure your application reflects your commitment to excellent customer service. Share examples of how you've gone above and beyond for customers in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to see your application and get to know you better. Plus, it shows you’re keen on joining our amazing team!
How to prepare for a job interview at St Ermin’s Hotel Group
✨Know the Hotel Inside Out
Before your interview, do some research on St Ermin’s Hotel. Familiarise yourself with its history, services, and any recent news. This will not only impress the interviewers but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Night Luggage Porter, you'll be the face of the hotel during the night shift. Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your ability to handle requests and complaints with grace will set you apart.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your respect for the role and the hotel’s standards. Remember, you’re aiming to embody the hospitality spirit right from the start.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the team culture, training opportunities, or how they measure success in the role. This shows that you’re not just interested in the job, but also in contributing positively to the workplace.
