At a Glance
- Tasks: Lead the reception team and deliver exceptional hospitality to our guests.
- Company: Join St Ermin's Hotel, a top-rated workplace in hospitality.
- Benefits: Enjoy a competitive salary, health benefits, and exclusive discounts.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Be part of a vibrant team that values fun, love, and energy.
- Qualifications: Experience in hospitality and strong leadership skills are a plus.
The predicted salary is between 22950 - 28050 £ per year.
- St Ermin's Operating UK Limited - Reception
- Description
We are looking for an ambitious Front Office Supervisor to join the team here at St Ermin’s Hotel.
If you want to work for one of the best places inhospitality, multiply the fun, love and energy we have at our workplace, wewould love to hear from you.
Looking after our people is all that we care about.
We are a London living wage, Workplace Mental health-chartered Employer and consistentlyvoted as one of the Best Places to Work in Hospitality.
When you join us, you will become a vital member of ourteam.
You will not only support us in delivering breath-taking hospitality toour guests but also to create a workplace that becomes a role model to others.
What do you get in Return?
- Great salary and service charge – The more we make, the more you make!
- Fun, Love & Energy – Not just a slogan, it’s just who we are.
- The best staff canteen in London! – Breakfast, Lunch & Dinner.
- Range of benefits including Medicash Health Care Cash Plan(24/7 GP available for you and your household), financial advice, mental health support via My Strenght, exclusive retail and restaurant discounts, and more.
- Worldwide discounts for you, friends, and family in all the Marriott hotel brands.
- An opportunity to experience and collect great memories that will last with you forever.
- As a
- Front Office Supervisor
, youwill ensure to deliver warm, gracious, individual service to every guestfollowing the St.
Ermin’s guidelines and procedures as well as the Marriottstandards.
Embracing and displaying the St Ermin’s culture of Fun, Love and Energy.
What will you be doing?
- Oversee the smooth running of thereception shift when on duty, directing, assisting and motivating the receptionteam throughout.
- Warmly greet all guests with a smileand by name. Be proactive to anticipateguests needs and deliver breath-taking hospitality
- Handle all duties according to hotelpolicies & procedures, internal rules and standards
- Be knowledgeable about daily hoteloperations including meetings and functions
- Be knowledgeable about the Marriott Bonvoy program and its member benefits
- Knows how to operate Opera, Onity, e Reg, PDQs and Switchboard console
- Respond to Empower chats, Customer Care cases and mobile check in Be familiar with room availability, rates, packages and promotions
- Be knowledgeable about the differentguest room layouts, locations, amenities, and all services offered by the hotel
- Work collaboratively with all otherdepartments to ensure guests receive seamless service throughout their stay
- Understand and be able to talkto guests about the unique history of St Ermin’s hotel
- Have knowledge about the city, thelocal area and attractions and be able to make suitable suggestions to guestsbased on their requirements
- Be familiar with the Supervisor, early, late and night checklist to ensure a smooth operation
- Attend the handover briefing at thebeginning of your shift
- Follow the check in and check outprocedure according to the hotel’s SOP, AA standard and Marriott’s BSA (Brand Standard Audit)
- Actively contribute to thedepartment’s goals like Marriott Bonvoy Enrolments, room upsell revenue and audit scores
- Answer the phones at the receptiondesk according to the standards of proper etiquette and as fast as possible (nomorethan three rings)
- Ensures the cleanliness of thereception, lobby and back office area at all time and in line with Covid-19guidelines
- Assist with any e-mails sent to thereception inbox
- Assist in training new team members
- Assist all guests with questions, issues and requests as required
- Assist fellow colleagues in theirjobs to ensure that all tasks are done on time
- Coordinate the breaks for your team
- Use your PC and Opera password inaccordance with PCI DSS legislation and internal policies; log off the terminalwhen leaving the area
- When leaving the reception area, itis mandatory for the receptionist to lock his/her float to ensure the cash issecured
- Always adhere to cash handling andbanking procedures
- Be able to perform all Switchboardduties and cover when required and instructed in accordance to the need of thebusiness
- Expected to carry out anyreasonable requests given by the management
Note
This description is not intended to establish a totaldefinition of the job, but an outline of the duties
You will have to be eligible to work in the UK to beconsider for the role.
#J-18808-Ljbffr
Front Office Supervisor in London employer: St Ermin’s Hotel Group
St Ermin’s Hotel Group is an exceptional employer that prioritises a culture of gracious service and employee development. With a strong focus on training and growth, you will have access to CIPD pathways and opportunities to design impactful learning experiences, all while enjoying competitive benefits such as service charge and health support. Join a team that values your contributions and fosters a supportive work environment in the heart of hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like St Ermin’s Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to St Ermin’s Hotel Group
Don't be shy about reaching out to St Ermin’s Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about St Ermin’s Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at St Ermin’s Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
