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- Tasks: Create unforgettable experiences for guests by serving food and drinks with a personal touch.
- Company: Join St Ermin’s Hotel, a top-rated hospitality employer in London.
- Benefits: Enjoy a competitive salary, health care plan, and exclusive discounts at Marriott hotels.
- Other info: Work in a vibrant environment with opportunities to make lasting memories.
- Why this job: Be part of a fun, energetic team that values your well-being and growth.
- Qualifications: Passion for customer service and previous experience in a similar role.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for a brilliant Food & Beverage Team Member to join the team here at St Ermin’s Hotel. If you want to work for one of the best places in hospitality, multiply the fun, love and energy we have at our workplace, we would love to hear from you. Looking after our people is all that we care about. We are a London living wage, Workplace Mental health-chartered Employer and consistently voted as one of the Best Places to Work in Hospitality. When you join us, you will become a vital member of our team. You will not only support us in delivering breath-taking hospitality to our guests but also to create a workplace that becomes a role model to others.
What do you get in Return?
- Great salary and service charge – The more we make, the more you make!
- Fun, Love & Energy – Not just a slogan, it’s just who we are.
- The best staff canteen in London! – Breakfast, Lunch & Dinner.
- Range of benefits including Medicash Health Care Cash Plan (24/7 GP available for you and your household), financial advice, mental health support via MyStrength, exclusive retail and restaurant discounts, and more.
- Worldwide discounts for you, friends, and family in all the Marriott hotel brands.
- An opportunity to experience and collect great memories that will last with you forever.
As a Food & Beverage Team Member you will ensure that each and every guest that eats or drinks in our restaurants and bars has a breathtaking experience. You will of course be serving food and drinks, taking orders, and clearing tables, but more than that, you will be empowered to get to know your guests and ensure that you take the necessary steps to personalise their stays and make lifelong memories.
What will you be doing?
- Painting a fantastic first impression to guests by providing a welcoming environment for everyone.
- Serving customers.
- Operating the till.
- Working in a fast-paced environment.
- Maintaining standards and having great attention to details.
- General cleaning duties.
- Previous experience gained in a similar environment.
- Passionate about customer service and great quality food & drinks.
- Greeting guests and taking drink and food orders.
- Staying attentive to the needs of guests in the dining area.
- Delivering food from the kitchen to the guests.
- Ensuring the food order is made correctly by kitchen staff and looks presentable for guests.
- Following health code standards with regards to the handling of food.
- Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more.
This description is not intended to establish a total definition of the job, but an outline of the duties. You will have to be eligible to work in the UK to be considered for the role.
Food & Beverage Team Member employer: St Ermin’s Hotel Group
Contact Detail:
St Ermin’s Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Team Member
✨Tip Number 1
Get to know the company culture! Before your interview, check out St Ermin’s Hotel on social media. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their fun, love, and energy.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating memorable experiences for guests, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and presentable for your interview. It shows that you care about the role and are ready to represent the hotel’s high standards.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to spot your enthusiasm and passion for joining the St Ermin’s team. Plus, it’s a great way to stand out from the crowd!
We think you need these skills to ace Food & Beverage Team Member
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for food and beverage shine through! We want to see that you genuinely care about providing great service and creating memorable experiences for our guests.
Be Personal: Don’t just list your previous jobs; share stories that highlight your customer service skills. We love hearing about how you’ve gone the extra mile for guests or made someone’s day a little brighter!
Keep It Professional Yet Fun: While we’re all about fun, love, and energy, remember to keep your application professional. Use a friendly tone but make sure to check your spelling and grammar – first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get to know you better. Plus, it shows you’re serious about joining our amazing team!
How to prepare for a job interview at St Ermin’s Hotel Group
✨Know the Company Culture
Before your interview, take some time to understand the fun, love, and energy that St Ermin’s Hotel embodies. Check out their Instagram accounts to get a feel for their vibe and values. This will help you connect with the interviewers and show that you’re genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Food & Beverage Team Member, customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your passion for creating memorable experiences, as this aligns perfectly with what they’re looking for.
✨Be Ready for a Fast-Paced Environment
Expect questions about how you handle busy situations. Think of times when you successfully managed multiple tasks under pressure. Demonstrating your ability to thrive in a fast-paced setting will show that you’re ready for the hustle and bustle of the hospitality industry.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they maintain their high standards of service. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.