At a Glance
- Tasks: Serve food and drinks, create memorable experiences for guests, and maintain high standards.
- Company: Join the vibrant team at St Ermin’s Hotel, a top-rated hospitality employer.
- Benefits: Great salary, 24/7 GP access, mental health support, and exclusive discounts.
- Other info: Enjoy a fantastic staff canteen and opportunities to create lasting memories.
- Why this job: Be part of a fun, energetic workplace that values your contributions and well-being.
- Qualifications: Passion for customer service and previous experience in a similar role.
The predicted salary is between 10.8 - 13.2 £ per hour.
- Description
- We are looking for an enthusiastic
Food& Beverage Team Member to join the team here at St Ermin’s Hotel.
If you want to work for one of the best places inhospitality, multiply the fun, love and energy we have at our workplace, wewould love to hear from you.
Looking after our people is all that we care about.
We are a London living wage, Workplace Mental health-chartered Employer and consistentlyvoted as one of the Best Places to Work in Hospitality.
When you join us, you will become a vital member of ourteam.
You will not only support us in delivering breath-taking hospitality toour guests but also to create a workplace that becomes a role model to others.
What do you get in Return?
- Great salary and service charge – The more we make, the more you make!
- Fun, Love & Energy – Not just a slogan, it’s just who we are.
- The best staff canteen in London! – Breakfast, Lunch & Dinner.
- Range of benefits including Medicash Health Care Cash Plan(24/7 GP available for you and your household), financial advice, mental health support via My Strenght, exclusive retail and restaurant discounts, and more.
- Worldwide discounts for you, friends, and family in all the Marriott hotel brands.
- An opportunity to experience and collect great memories that will last with you forever.
- As a
Food and Beverage Team Member you will ensure that each and every guest that eats or drinks in our tea loungeor terrace has a breath-taking experience.
You will of course be serving foodand drinks, taking orders, and clearing tables, but more than that, you will beempowered to get to know your guests and ensure that you take the necessarysteps to personalise their stays and make lifelong memories.
What will you be doing?
- Painting a fantastic firstimpression to guests by providing a welcoming environment for everyone.
- Serving customers.
- Operating the till.
- Work in a fast-paced environment.
- Maintain standards and have greatattention to details.
- Previous experience gained insimilar environment.
- Passionate about customer serviceand great quality food & coffee.
- Assisting with our daily afternoontea sandwiches presentation.
- Assisting with the preparation andpresentation of our afternoon tea options.
- Assist with the quality control oftea ware.
Note: This description is not intended to establish atotal definition of the job, but an outline of the duties
You will have to be eligible to work in the UK to beconsider for the role.
F&B Team Member employer: St Ermin’s Hotel Group
St Ermin’s Hotel Group is an exceptional employer that prioritises a culture of gracious service and employee development. With a strong focus on training and growth, you will have access to CIPD pathways and opportunities to design impactful learning experiences, all while enjoying competitive benefits such as service charge and health support. Join a team that values your contributions and fosters a supportive work environment in the heart of hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Team Member
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like St Ermin’s Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to St Ermin’s Hotel Group
Don't be shy about reaching out to St Ermin’s Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace F&B Team Member
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about St Ermin’s Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at St Ermin’s Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
