At a Glance
- Tasks: Train and inspire teams to deliver exceptional guest service with energy and positivity.
- Company: Join a vibrant hotel committed to gracious service and a fun culture.
- Benefits: Competitive salary, health support, professional development, and amazing discounts.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact on guest experiences while growing your career in hospitality.
- Qualifications: Experience in hospitality and a passion for training and coaching others.
The predicted salary is between 45000 - 45000 £ per year.
The Service Excellence Trainer plays a critical role in bringing our vision to life: “Gracious service, created through a culture of Fun, Love and Energy; delivering breathtaking hospitality and success.” This role is responsible for embedding a culture of gracious service across the hotel by translating our values into everyday behaviours, team interactions, and guest experiences. Through innovative, experiential learning and consistent on-the-floor coaching, the Service Excellence Trainer ensures that every moment reflects our commitment to excellence.
Working at the heart of the operation, this role connects people, service, and standards—ensuring that what we believe in is clearly seen and felt by every guest.
Key Responsibilities- Embedding Service Excellence & Culture
- Champion our values by ensuring Teamwork, Communication, Passion, Respect and Learning are consistently reflected in guest service behaviours.
- Translate our vision of Fun, Love and Energy into tangible, day-to-day service standards.
- Act as a role model for gracious service—demonstrating attention to detail, empathy, and positivity in every interaction.
- Build strong relationships across departments, reinforcing a sense of shared accountability and community.
- Maintain a visible presence on the floor, delivering real-time coaching that is constructive, honest, and supportive.
- Inspire teams to take pride in their role and deliver brilliant, personalised guest experiences.
- Training Design & Delivery
- Design and deliver innovative, experiential training programmes that reflect our commitment to service excellence and continuous improvement.
- Create training experiences that are engaging, practical, and infused with energy, positivity, and purpose.
- Deliver training across multiple formats: On-the-job coaching, Classroom sessions, Informal learning moments, Online Learning, Multi-media resources.
- Continuously evolve training to maintain our competitive edge in delivering breathtaking hospitality.
- L&D Operations & Stakeholder Collaboration
- Partner with operational leaders to identify training needs and co-create innovative solutions.
- Liaise with third-party providers and platforms, including: External training partners, LMS and Marriott platforms, Engagement and AI tools.
- Ensure all learning initiatives are aligned, inclusive, and support a culture of continuous learning and improvement.
- Contribute to the wider People & Development agenda, with opportunities to build generalist HR capability.
- Deeply passionate about guest service and the details that create exceptional experiences.
- Naturally able to ignite energy and positivity in others.
- A believer in the power of team connection and shared success.
- Someone who communicates with authenticity, honesty, and warmth.
- Someone who leads with kindness, empathy, and inclusivity.
- Driven by personal and professional growth—for yourself and others.
- Someone who thrives in a hands-on, on-the-floor coaching environment.
- Previous experience in a guest-facing hospitality role (ideally Food & Beverage).
- Experience in training, coaching, or mentoring others.
- Strong facilitation and interpersonal communication skills.
- Ability to engage and inspire diverse teams.
- Creative and forward-thinking approach to learning design.
- Highly enthusiastic with a passion for excellent service.
- Broaden experience within People & Development / HR.
- Contribute to leadership and organisational development programmes.
- Access to professional development, including CIPD pathways.
- Salary: circa £45k (DOE).
- Service Charge: circa £5,000 annually.
- Medicash (including online & in-person mental health support).
- Mintago Financial Wellbeing platform (including FCCA support).
- Annual Health Check.
- Tastecard.
- Tax-free childcare scheme.
- Tech scheme.
- Cycle to work scheme.
- Apprenticeships & L&D development opportunities (including CIPD).
- Worldwide Marriott discounts & lifestyle benefits.
- Pension: 3% employer contribution (based on 5% employee contribution).
Service Excellence Trainer in Slough employer: St. Ermin's Hotel - Autograph Collection
As a Service Excellence Trainer at our hotel, you will be part of a vibrant team dedicated to delivering breathtaking hospitality through a culture of Fun, Love, and Energy. We prioritise employee growth with access to professional development opportunities, including CIPD pathways, and foster a supportive work environment where your passion for guest service can truly shine. Enjoy competitive benefits such as a generous salary, service charge, and various wellbeing initiatives, all while being part of a community that values teamwork and shared success.
Contact Details:
St. Ermin's Hotel - Autograph Collection Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Excellence Trainer in Slough
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like St. Ermin's Hotel - Autograph Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to St. Ermin's Hotel - Autograph Collection
Don't be shy about reaching out to St. Ermin's Hotel - Autograph Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Service Excellence Trainer in Slough
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about St. Ermin's Hotel - Autograph Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at St. Ermin's Hotel - Autograph Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
