Community Care Coordinator in Suffolk

St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life-limiting illness. Established in 1989, the hospice has built a reputation for delivering high-level care to patients and the community it serves. Through medicine and therapy, they ease pain; give life purpose and make life liveable. Last year the charity supported over 4,000 patients and their families. Our most recent Care Quality Commission report rated the hospice as Outstanding.

The hospice's work is centred on the individual's needs and they provide specialist support wherever it is needed; whether that is in the home, another setting in the community, in hospital or in the hospice itself. Support is provided to patients and their families via the In-Patient Unit, the Community Care Unit including outpatients clinics, home visits from the community nursing, medical or therapy team, the OneCall 24/7 telephone helpline and bereavement support.

Main duties of the job:

• Are you a team player with excellent communication and administration skills? If you are looking for a job where you can make a real difference, come and join our team!
• Our Community Care Coordinators work alongside our clinical teams to coordinate patient services in our palliative care coordination hub.
• The team covers all aspects of work in the hub including being the first point of contact for callers to our 24/7 advice line OneCall.
• Our team cover a mixture of 6 hour and 7.5 hour shifts 7 days a week from 8am to 8pm, including bank holidays. Full training will be provided.

Salary: starting from £20,750.40 per annum (WTE: £25,938.00) plus enhancements for unsocial hours.

Hours: Part-time 30 hours per week.

Interviews: Tuesday 19th May 2026.

About us:

St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person. As such, all posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of robust safeguarding policies in place which promote safeguarding across the hospice and staff are expected to undertake regular, mandatory safeguarding training to equip them with the knowledge and skills to identify and respond to potential risks.

The hospice offers a generous benefit package, including:

• 27 days annual leave entitlement
• Life Cover
• Cycle to Work Scheme
• Car Leasing Scheme
• Health Service Discounts
• Occupational Sick Pay
• Blue Light Card
• Employee Assistance Programme

Job responsibilities:

JOB SUMMARY: St Elizabeth Hospice provides planned, reactive and coordinated care to patients requiring palliative and end of life care. The community care coordinators cover 7 days per week, providing support to our integrated community service including the palliative care coordination hub.

SAFEGUARDING RESPONSIBILITIES:

• Demonstrate a commitment to keeping adults and young people safe.
• Report any disclosure made to you to the appropriate person.
• Report any safeguarding concerns in the workplace to the appropriate person.
• Maintain an awareness of the Hospice's policies in relation to safeguarding.

KEY ACCOUNTABILITIES:

• To be the first point of contact for callers to the OneCall 24/7 advice line, taking the initial calls and ascertaining the most appropriate direction for the call, dealing with any that do not require clinical input, liaising with internal and external services to meet the patients' individual care needs.
• To respond to all calls in a professional, calm and empathetic manner.
• To receive and process all new referrals, other than those for IPU, liaising with internal and external healthcare professionals and patients to ensure that all necessary information is obtained and added to the patient record.
• Working with clinicians to allocate new appointments, contacting patients and families to arrange same.
• To coordinate visits by the Community Healthcare Assistants, supporting patients on the Virtual Ward, providing care for new patients and managing existing patients.
• To understand and organise care packages for end of life patients e.g. number of carer visits in a day using the software provided.
• To provide administrative support for community, medical, therapy, emotional and wellbeing teams and the safeguarding lead.
• To signpost and provide information as and whenever required.
• To be a resource and knowledgeable of services and informed of capacity within care providers.
• To maintain patient records, ensuring that all activities are entered in a timely manner and are accurate.
• To ensure patients, families and healthcare professionals are informed of changes and updates.
• Promote a safeguarding is everyone's business culture.
• Ensure adherence with relevant Infection Prevention and Control policies and procedures.
• To be involved in appropriate education opportunities relevant to the Hospice.
• To prepare for and attend the weekly community IDT meeting.
• To attend relevant meetings as required.
• To be able to deal with sensitive information at times of stress.
• To devise with the line manager, a personal development plan in line with the Hospice objectives and personal needs.
• To maintain and increase personal professional skills.
• To recognise indications of staff stress and to facilitate staff support.
• To participate in the induction of new staff, as required.
• To participate in professional placements and lay person visits to the Hospice, as requested.
• To recognise the value of volunteer contribution and play an active part in their support and development where appropriate.
• To give feedback from attended education programmes/study days to the multi-disciplinary team.
• To support the development of other team members where required.
• To work within the policies and procedures of the Hospice.
• To uphold the hospice and individual teams' values at all times.
• To ensure effective use of resources.
• To participate in relevant activities which promote the Hospice as requested.
• To respect at all times the confidentiality of information covering patients, staff and volunteers.
• To play an active part in the development and maintenance of good relationships with all those who have business with the Hospice.
• To promote the Hospice Philosophy of Care towards patients, relatives and visitors.

GENERAL:

• Where you are a member of a professional body you are required to conform to the professional standards set by that body.
• You are required to ensure your registration is current and practice continuous professional development.
• Because of the special nature of the Hospice and its work, the post holder may on occasion be asked to undertake other duties to help maintain our high standard of care.

Person Specification:

Experience:

• Experience of working in a busy administration role, working with minimal supervision.
• Experience of establishing work processes and procedures.
• Experience of working within a secure and confidential environment.
• Experience of working within a healthcare setting.

Qualifications:

• Educated to GCSE Standard or equivalent.
• NVQ Level 3 or above in Business Administration or equivalent previous experience.

Personal Qualities:

• Demonstrable experience of team working.
• Ability to withstand sensitive and potentially stressful situations.
• Strong attention to detail and accuracy.

Specific Skills:

• Excellent written and verbal skills.
• Effective communication, inter-personal and organisational skills, face to face, in writing and over the telephone.
• Advanced IT skills including Word, Excel, Outlook.
• Able to manage and prioritise own workload.
• Able to work accurately with excellent attention to detail.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.