At a Glance
- Tasks: Lead a passionate team and manage daily shop operations in beautiful Southwold.
- Company: Join a caring hospice dedicated to making a difference in the community.
- Benefits: Enjoy 27 days annual leave, health discounts, and a supportive work environment.
- Other info: Flexible hours with opportunities for personal growth and community engagement.
- Why this job: Make a real impact while developing your leadership skills in a vibrant setting.
- Qualifications: Customer-focused attitude and experience in retail management preferred.
The predicted salary is between 20750 - 25938 £ per year.
Our retail shop in the heart of beautiful, historic Southwold is looking for a passionate, commercial, and customer-focused Shop Manager to lead our team. As Shop Manager, you will take full ownership of the store’s daily operations, driving sales while maintaining an exceptional customer experience.
Key Responsibilities
- To take full responsibility for day-to-day organisation of the shop
- Achieve agreed financial budgets
- Provide a high standard of customer service and satisfaction at all times to both external and internal customers
- Set and maintain high standards of merchandising, layout and display
- Work with and manage a team of volunteers who are integral to our business
Salary
Scale B entry point £20,750.40 (WTE £25,938) per annum
Hours
30 hours per week (4 days) including weekends and bank holidays when required, shared within the team
Safeguarding and Support
St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero‑tolerance approach to abuse, neglect and discrimination of any person. All posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. Robust safeguarding policies are in place and staff are expected to undertake regular, mandatory safeguarding training.
Benefits
- 27 days annual leave entitlement
- Life Cover
- Cycle to Work Scheme
- Car Leasing Scheme
- Health Service Discounts
- Occupational Sick Pay
- Blue Light Card
- Employee Assistance Programme
Shop Manager – 73 High Street, Southwold employer: St Elizabeth Hospice
St Elizabeth Hospice is an exceptional employer, dedicated to enhancing the lives of families facing progressive illnesses in East Suffolk, Great Yarmouth, and Waveney. With a strong emphasis on emotional wellbeing, our supportive work culture fosters professional growth and collaboration, allowing employees to make a meaningful impact in the community. Join us to be part of a compassionate team that values your contributions and offers unique opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager – 73 High Street, Southwold
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like St Elizabeth Hospice, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like St Elizabeth Hospice!
We think you need these skills to ace Shop Manager – 73 High Street, Southwold
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at St Elizabeth Hospice, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at St Elizabeth Hospice and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show St Elizabeth Hospice that you’re ready to jump in and contribute right away!
How to prepare for a job interview at St Elizabeth Hospice
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
