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- Tasks: Lead a dynamic team in our new shop, ensuring top-notch customer service and creative merchandising.
- Company: Join St Elizabeth Hospice, a respected charity improving lives in East Suffolk since 1989.
- Benefits: Enjoy 27 days annual leave, health discounts, life cover, and a cycle to work scheme.
- Why this job: Make a real impact in the community while working in a supportive and progressive environment.
- Qualifications: Proactive and creative individuals with leadership skills are encouraged to apply.
- Other info: This role includes a rigorous recruitment process to ensure a safe working environment.
The predicted salary is between 24000 - 36000 £ per year.
St Elizabeth Hospice has an exciting opportunity for you to be part of our new shop opening in Diss in the Autumn. We are looking for a Shop Manager to lead the team.
You will be a proactive, creative and dynamic individual who is forward thinking ensuring our retail shops continually meet the progressive and ever changing world of ‘charity retail’.
As a Shop Manager you will be required to:
- To take full responsibility for day-to-day organisation of the shop
- Achieve agreed financial budgets
- Provide a high standard of customer service and satisfaction at all times to both external and internal customers
- Set and maintain high standards of merchandising, layout and display
- Work with and manage a team of volunteers who are integral to our business
We have over 30 charity sites across Norfolk & Suffolk which includes two retail centres in Ipswich along with a community coffee hub, a café and one Zest retail outlet. Other income is produced through our e-commerce sites, furniture operation and retail events.
St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person. As such, all posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of robust safeguarding policies in place which promote safeguarding across the hospice and staff are expected to undertake regular, mandatory safeguarding training to equip them with the knowledge and skills to identify and respond to potential risks.
St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life-limiting illness.
Established in 1989, the hospice has built a reputation for delivering high-level care to patients and the community it serves. Through medicine and therapy, they ease pain; give life purpose and make life liveable. Last year the charity supported over 4,000 patients and their families.
The hospice’s work is centred on the individual’s needs and they provide specialist support wherever it is needed; whether that is in the home, another setting in the community, in hospital or in the hospice itself. Support is provided to patients and their families via the Inpatient Unit, the Community Care Unit including outpatient’s clinics, home visits from the community nursing, medical or therapy team, the OneCall 24/7 telephone helpline and bereavement support.
Hours 37.5 hours (5 full days) per week including a % of Saturdays
Discover St Elizabeth Hospice and what it’s like to work with us
The hospice offers a generous benefit package, including:
- 27 days annual leave entitlement
- Life Cover
- Cycle to Work Scheme
- Car Leasing Scheme
- Health Service Discounts
- Occupational Sick Pay
- Blue Light Card
- Employee Assistance Programme
For more details aboutthis roleplease read the job description and person specification.
Only applicants selected for interview will be contacted, and invitation to interview will be sent by email. If applying, please keep a check on your emails including your spam/junk folders.
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Shop Manager – Diss employer: St Elizabeth Hospice
Contact Detail:
St Elizabeth Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager – Diss
✨Tip Number 1
Familiarise yourself with the charity retail sector, especially how it operates in your local area. Understanding the unique challenges and opportunities in charity retail will help you demonstrate your proactive and creative approach during discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlighting your experience with volunteers can be particularly beneficial, as they are integral to the shop's success.
✨Tip Number 3
Research St Elizabeth Hospice and its mission. Being able to articulate how your values align with theirs will not only show your genuine interest but also your commitment to their cause, which is crucial for a role in a charity.
✨Tip Number 4
Prepare to discuss innovative merchandising ideas that could enhance the shop's appeal. Think about how you can create an inviting atmosphere and attract customers, as this is key to achieving financial budgets and maintaining high standards.
We think you need these skills to ace Shop Manager – Diss
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Shop Manager position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail management, customer service, and team leadership. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet financial targets and maintain high standards.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the charity's mission. Provide specific examples of how you have successfully managed teams, improved customer satisfaction, or achieved sales goals in previous positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at St Elizabeth Hospice
✨Understand the Charity Retail Landscape
Familiarise yourself with the current trends in charity retail. Research how St Elizabeth Hospice stands out in the market and be ready to discuss innovative ideas that could enhance their shop's performance.
✨Showcase Your Leadership Skills
As a Shop Manager, you'll be leading a team of volunteers. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or motivated others to achieve goals.
✨Emphasise Customer Service Excellence
Customer satisfaction is key in retail. Be prepared to share specific instances where you provided exceptional customer service or improved customer experience in previous roles.
✨Prepare for Safeguarding Questions
Given the importance of safeguarding in this role, review the relevant policies and be ready to discuss how you would ensure a safe environment for both staff and customers in the shop.
