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- Tasks: Lead a dynamic team in a new charity shop, ensuring top-notch customer service and creative merchandising.
- Company: Join St Elizabeth Hospice, a respected charity improving lives in East Suffolk.
- Benefits: Competitive salary, supportive work environment, and the chance to make a real difference.
- Why this job: Be part of a meaningful mission while developing your leadership skills in retail.
- Qualifications: Experience in retail management and a passion for charity work.
- Other info: Exciting opportunity with career growth in a vibrant community-focused setting.
The predicted salary is between 25938 - 25938 £ per year.
Status: Permanent
Salary: from £25,938 per annum
Hours: 37.5 hours per week including alternative weekends (April to October) and % of bank holidays
Closing date: 12 April 2026
Interview date: 23 April 2026
Overview
St Elizabeth Hospice has an exciting opportunity for you to be part of our new shop opening in Pakefield in the Spring/Summer. We are looking for a Shop Manager to lead the team. You will be a proactive, creative and dynamic individual who is forward thinking ensuring our retail shops continually meet the progressive and ever changing world of ‘charity retail’.
Responsibilities
- To take full responsibility for day-to-day organisation of the shop
- Achieve agreed financial budgets
- Provide a high standard of customer service and satisfaction at all times to both external and internal customers
- Set and maintain high standards of merchandising, layout and display
- Work with and manage a team of volunteers who are integral to our business
Safeguarding and Recruitment
St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person. As such, all posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of robust safeguarding policies in place which promote safeguarding across the hospice and staff are expected to undertake regular, mandatory safeguarding training to equip them with the knowledge and skills to identify and respond to potential risks.
About the Hospice
St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life-limiting illness. Established in 1989, the hospice has built a reputation for delivering high-level care to patients and the community it serves. Through medicine and therapy, they ease pain; give life purpose and make life liveable. Last year the charity supported over 4,000 patients and their families. The hospice’s work is centred on the individual’s needs and they provide specialist support wherever it is needed; whether that is in the home, another setting in the community, in hospital or in the hospice itself. Support is provided to patients and their families via the Inpatient Unit, the Community Care Unit including outpatient’s clinics, home visits from the community nursing, medical or therapy team, the OneCall 24/7 telephone helpline and bereavement support.
Shop Manager - Pakefield in Lowestoft employer: St Elizabeth Hospice
Contact Detail:
St Elizabeth Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager - Pakefield in Lowestoft
✨Tip Number 1
Get to know the company! Research St Elizabeth Hospice and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local charity events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to retail management and customer service. Think about how you can demonstrate your leadership skills and creativity in managing a shop effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the St Elizabeth Hospice family.
We think you need these skills to ace Shop Manager - Pakefield in Lowestoft
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for charity retail shine through! We want to see how much you care about making a difference in the community and how you can bring that energy to our new shop.
Tailor Your CV: Make sure your CV is tailored to the Shop Manager role. Highlight your experience in retail management, customer service, and team leadership. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show us your personality while being professional!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at St Elizabeth Hospice
✨Know Your Charity Retail
Familiarise yourself with the charity retail sector, especially how it operates in a community setting. Research St Elizabeth Hospice and its mission, values, and recent initiatives to show your genuine interest and alignment with their goals.
✨Showcase Your Leadership Skills
As a Shop Manager, you'll be leading a team of volunteers. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate, train, and create a positive environment. Highlight any creative strategies you've used to enhance team performance.
✨Customer Service is Key
Prepare to discuss your approach to customer service. Think of specific instances where you went above and beyond for customers or resolved issues effectively. Emphasise your commitment to maintaining high standards of customer satisfaction, as this is crucial for the role.
✨Financial Acumen Matters
Be ready to talk about your experience with budgeting and financial management. Share examples of how you've achieved financial targets in previous roles, and demonstrate your understanding of how effective merchandising and display can impact sales.