At a Glance
- Tasks: Lead a passionate team, manage daily shop operations, and deliver exceptional customer service.
- Company: Join St Elizabeth Hospice, a respected charity making a real difference in the community.
- Benefits: Enjoy 27 days annual leave, health discounts, and a supportive work environment.
- Other info: Be part of a dynamic charity with opportunities for personal and professional growth.
- Why this job: Make an impact while working in a vibrant retail setting for a meaningful cause.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
The predicted salary is between 20250 - 24750 £ per year.
Our retail shop in the heart of beautiful heritage town Leiston is looking for a passionate, commercial, and customer-focused Shop Manager to lead our team.
As Shop Manager, you will oversee the store’s daily operations, drive sales and deliver an exceptional customer experience.
Key Responsibilities
- To take full responsibility for day-to-day organisation of the shop.
- Achieve agreed financial budgets.
- Promote and monitor Gift Aid.
- Always provide a high standard of customer service and satisfaction to both external and internal customers.
- Set and maintain high standards of merchandising, layout and display.
- Work with and manage a team of volunteers who are integral to our business.
We have over 30 charity sites across Norfolk & Suffolk which includes two retail centres in Ipswich along with a community coffee hub and a Zest retail outlet.
Other income is produced through our e-commerce sites, furniture operation and retail events.
St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life-limiting illness.
Established in 1989, the hospice has built a reputation for delivering high-level care to patients and the community it serves.
Last year the charity supported over 4,000 patients and their families.
The hospice’s work is centred on the individual's needs and they provide specialist support wherever it is needed; whether that is in the home, another setting in the community, in hospital or in the hospice itself.
Support is provided to patients and their families via the Inpatient Unit, the Community Care Unit including outpatient’s clinics, home visits from the community nursing, medical or therapy team, the One Call 24/7 telephone helpline and bereavement support.
In 2023, St Elizabeth Hospice merged with East Coast Hospice to form a collaborative approach to developing achievable and sustainable specialist palliative care services for people living the Great Yarmouth and Waveney area.
St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person.
As such, all posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks.
We have a range of robust safeguarding policies in place which promote safeguarding across the hospice and staff are expected to undertake regular, mandatory safeguarding training to equip them with the knowledge and skills to identify and respond to potential risks.
In addition to being part of a wonderful local charity, the hospice offers a generous benefit package, including:
- 27 days annual leave entitlement
- Pension scheme (NHS pension transferable)
- Life Cover
- Cycle to Work Scheme
- Car Leasing Scheme
- Health Service Discounts
- Occupational Sick Pay
- Subsidised refreshments
- Blue Light Card
- Employee Assistance Programme
- #J-18808-Ljbffr
Read more in Leiston employer: St Elizabeth Hospice
St Elizabeth Hospice is an exceptional employer, offering a supportive and compassionate work culture that prioritises the well-being of both staff and patients. With a strong focus on professional development, employees have access to continuous training and growth opportunities in the field of palliative care. Located in the heart of the community, this role allows for meaningful engagement with patients and families, making a real difference in their lives while working alongside a dedicated multidisciplinary team.
StudySmarter Expert Advice🤫
We think this is how you could land Read more in Leiston
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like St Elizabeth Hospice, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like St Elizabeth Hospice!
We think you need these skills to ace Read more in Leiston
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at St Elizabeth Hospice, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at St Elizabeth Hospice and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show St Elizabeth Hospice that you’re ready to jump in and contribute right away!
How to prepare for a job interview at St Elizabeth Hospice
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
