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- Tasks: Assist in managing a charity shop, ensuring smooth daily operations and excellent customer service.
- Company: St Elizabeth Hospice is a reputable charity providing high-level care to those with life-limiting illnesses.
- Benefits: Enjoy 27 days annual leave, health discounts, life cover, and an employee assistance programme.
- Why this job: Join a dynamic team making a real impact in the community while gaining valuable retail experience.
- Qualifications: No specific qualifications required; just bring your creativity and passion for charity work!
- Other info: Flexible hours and opportunities to cover various shops across the region.
The predicted salary is between 24000 - 36000 £ per year.
St Elizabeth Hospice is seeking a proactive, creative and dynamic individual who is forward thinking ensuring our retail shops continually meet the progressive and ever changing world of ‘charity retail’.
St Elizabeth Hospice is seeking a proactive, creative and dynamic individual who is forward thinking ensuring our retail shops continually meet the progressive and ever changing world of ‘charity retail’.
As an Assistant Shop Manager you will be required to:
- Work with the Shop Manager to take responsibility for day to day organisation of the shop.
- Achieve agreed financial budgets.
- Promote and monitor Gift Aid.
- Provide a high standard of customer service and satisfaction at all times to both external and internal customers.
- Maintain high standards of merchandising, layout and display.
- Work with and manage a team of volunteers who are integral to our business.
- Provide cover across the local portfolio of retail shops as required by Area Manager to cover holiday and sickness.
We have over 30 charity sites across Norfolk & Suffolk which includes two retail centres in Ipswich along with a community coffee hub, a café and one Zest retail outlet. Other income is produced through our e-commerce sites, furniture operation and retail events.
St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life-limiting illness.
Established in 1989, the hospice has built a reputation for delivering high-level care to patients and the community it serves. Through medicine and therapy, they ease pain; give life purpose and make life liveable. Last year the charity supported over 4,000 patients and their families.
The hospice’s work is centred on the individual’s needs and they provide specialist support wherever it is needed; whether that is in the home, another setting in the community, in hospital or in the hospice itself. Support is provided to patients and their families via the Inpatient Unit, the Community Care Unit including outpatient’s clinics, home visits from the community nursing, medical or therapy team, the OneCall 24/7 telephone helpline and bereavement support.
In 2023, St Elizabeth Hospice merged with East Coast Hospice to form a collaborative approach to developing achievable and sustainable specialist palliative care services for people living the Great Yarmouth and Waveney area.
St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person. As such, all posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of robust safeguarding policies in place which promote safeguarding across the hospice and staff are expected to undertake regular, mandatory safeguarding training to equip them with the knowledge and skills to identify and respond to potential risks.
Discover St Elizabeth Hospice and what it’s like to work with us
The hospice offers a generous benefit package, including:
- 27 days annual leave entitlement
- Life Cover
- Cycle to Work Scheme
- Car Leasing Scheme
- Health Service Discounts
- Occupational Sick Pay
- Blue Light Card
- Employee Assistance Programme
For more details aboutthis roleplease read the job description and person specification.
Only applicants selected for interview will be contacted, and invitation to interview will be sent by email. If applying, please keep a check on your emails including your spam/junk folders.
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Assistant Shop Manager – Heath Road, Ipswich employer: St Elizabeth Hospice
Contact Detail:
St Elizabeth Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager – Heath Road, Ipswich
✨Tip Number 1
Familiarise yourself with the charity retail sector, especially how it operates in your local area. Understanding the unique challenges and opportunities in charity retail will help you demonstrate your proactive and creative thinking during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided excellent service in previous roles. Being able to articulate specific instances where you went above and beyond for customers can set you apart from other candidates.
✨Tip Number 3
Highlight your experience in managing teams, particularly volunteers, as this is a key aspect of the role. Be ready to discuss your leadership style and how you motivate and support team members to achieve their best.
✨Tip Number 4
Research St Elizabeth Hospice's mission and values thoroughly. Being able to align your personal values with those of the organisation will show your genuine interest in the role and commitment to their cause.
We think you need these skills to ace Assistant Shop Manager – Heath Road, Ipswich
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Assistant Shop Manager position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail management, customer service, and team leadership. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet financial budgets and maintain high standards.
Write a Strong Cover Letter: In your cover letter, express your passion for charity retail and your proactive approach to problem-solving. Mention specific examples of how you've successfully managed teams or improved customer satisfaction in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at St Elizabeth Hospice
✨Understand the Charity Retail Landscape
Familiarise yourself with the current trends in charity retail. Research how St Elizabeth Hospice stands out in this sector and be ready to discuss innovative ideas that could enhance their retail operations.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle difficult situations and ensure customer satisfaction, as this is crucial for the Assistant Shop Manager position.
✨Demonstrate Team Management Experience
Be ready to talk about your experience managing teams, especially volunteers. Discuss how you motivate and support team members, as well as how you handle conflicts or challenges within a team setting.
✨Prepare Questions About the Role
Think of insightful questions to ask during the interview. This shows your genuine interest in the role and helps you understand how you can contribute to the shop's success and the overall mission of St Elizabeth Hospice.
