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- Tasks: Assist in managing a new charity shop, ensuring smooth daily operations and excellent customer service.
- Company: Join St Elizabeth Hospice, a respected charity improving lives in East Suffolk since 1989.
- Benefits: Enjoy 27 days annual leave, life cover, health discounts, and more perks like a Cycle to Work scheme.
- Why this job: Be part of a dynamic team making a real difference in the community while gaining valuable retail experience.
- Qualifications: No specific qualifications required; just bring your creativity and passion for charity work!
- Other info: Flexible hours with 15 hours per week, including some Saturdays.
The predicted salary is between 24000 - 36000 £ per year.
Status: Permanent
Salary: £9,649.20 per annum (WTE £24,123)
Hours: 15 hours (2 days) per week including a % of Saturdays
Closing date: 3 August 2025
Interview date: 15 August 2025
St Elizabeth Hospice has an exciting opportunity for you to be part of our new shop opening in Diss in the Autumn. We are looking for an Assistant Shop Manager to join the team.
You will be a proactive, creative and dynamic individual who is forward thinking ensuring our retail shops continually meet the progressive and ever changing world of ‘charity retail’.
As an Assistant Shop Manager you will be required to:
• Work with the Shop Manager to take responsibility for day to day organisation of the shop.
• Achieve agreed financial budgets.
• Promote and monitor Gift Aid.
• Provide a high standard of customer service and satisfaction at all times to both external and internal customers.
• Maintain high standards of merchandising, layout and display.
• Work with and manage a team of volunteers who are integral to our business.
• Provide cover across the local portfolio of retail shops as required by Area Manager to cover holiday and sickness.
We have over 30 charity sites across Norfolk & Suffolk which includes two retail centres in Ipswich along with a community coffee hub, a café and one Zest retail outlet. Other income is produced through our e-commerce sites, furniture operation and retail events.
St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person. As such, all posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of robust safeguarding policies in place which promote safeguarding across the hospice and staff are expected to undertake regular, mandatory safeguarding training to equip them with the knowledge and skills to identify and respond to potential risks.
St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life-limiting illness.
Established in 1989, the hospice has built a reputation for delivering high-level care to patients and the community it serves. Through medicine and therapy, they ease pain; give life purpose and make life liveable. Last year the charity supported over 4,000 patients and their families.
The hospice’s work is centred on the individual\’s needs and they provide specialist support wherever it is needed; whether that is in the home, another setting in the community, in hospital or in the hospice itself. Support is provided to patients and their families via the Inpatient Unit, the Community Care Unit including outpatient’s clinics, home visits from the community nursing, medical or therapy team, the OneCall 24/7 telephone helpline and bereavement support.
In 2023, St Elizabeth Hospice merged with East Coast Hospice to form a collaborative approach to developing achievable and sustainable specialist palliative care services for people living the Great Yarmouth and Waveney area.
The hospice offers a generous benefit package, including:
• 27 days annual leave entitlement
• Pension scheme
• Life Cover
• Cycle to Work Scheme
• Car Leasing Scheme
• Health Service Discounts
• Occupational Sick Pay
• Blue Light Card
• Employee Assistance Programme
For more details about this role please read the job description and person specification.
Only applicants selected for interview will be contacted, and invitation to interview will be sent by email. If applying, please keep a check on your emails including your spam/junk folders.
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Assistant Shop Manager - Diss employer: St Elizabeth Hospice
Contact Detail:
St Elizabeth Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager - Diss
✨Tip Number 1
Familiarise yourself with the charity retail sector, especially how it operates in your local area. Understanding the unique challenges and opportunities in charity retail will help you demonstrate your proactive and creative approach during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided excellent service in previous roles. Being able to articulate specific instances where you went above and beyond for customers can set you apart from other candidates.
✨Tip Number 3
Highlight your experience in managing teams, particularly volunteers, as this is a key part of the role. Be ready to discuss your leadership style and how you motivate and support team members to achieve their best.
✨Tip Number 4
Research St Elizabeth Hospice and its mission. Understanding their values and the impact they have on the community will allow you to align your answers with their goals, showing that you're not just looking for a job, but are genuinely interested in contributing to their cause.
We think you need these skills to ace Assistant Shop Manager - Diss
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Assistant Shop Manager position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail management, customer service, and team leadership. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet financial budgets and maintain high standards.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the charity's mission. Provide specific examples of how you have successfully managed teams, improved customer satisfaction, or contributed to sales growth in previous positions.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at St Elizabeth Hospice
✨Show Your Passion for Charity Retail
Make sure to express your enthusiasm for charity retail during the interview. Discuss any previous experience you have in this area and how it aligns with the mission of St Elizabeth Hospice. This will demonstrate your commitment to their cause.
✨Highlight Your Team Management Skills
As an Assistant Shop Manager, you'll be working with volunteers. Be prepared to share examples of how you've successfully managed or motivated a team in the past. This will show that you can lead effectively and create a positive environment.
✨Prepare for Financial Discussions
Since achieving financial budgets is part of the role, brush up on basic financial concepts related to retail. Be ready to discuss how you would approach meeting sales targets and managing expenses in a charity shop setting.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Prepare to share specific examples of how you've provided exceptional service in previous positions. Highlight your ability to handle difficult situations and ensure customer satisfaction.
