At a Glance
- Tasks: Assist in managing a vibrant charity shop and lead a team of volunteers.
- Company: Join St Elizabeth Hospice, a caring charity making a real difference in the community.
- Benefits: Enjoy 27 days annual leave, health discounts, and a supportive work environment.
- Other info: Great opportunities for personal growth and development in a dynamic retail setting.
- Why this job: Be part of a mission-driven team that supports patients and families in need.
- Qualifications: Proactive attitude and strong customer service skills are essential.
The predicted salary is between 18900 - 23100 £ per year.
Assistant Shop Manager - 73 High Street Southwold
We have a vacancy for Assistant Shop Manager at our Southwold shop located at 73 High Street, Southwold
Assistant Shop Manager - 73 High Street, Southwold
St Elizabeth Hospice is seeking a proactive, creative and dynamic individual who is forward thinking ensuring our retail shops continually meet the progressive and ever changing world of 'charity retail'.
As an Assistant Shop Manager you will be required to
- Work with the Shop Manager to take responsibility for day to day organisation of the shop.
- Achieve agreed financial budgets.
- Promote and monitor Gift Aid.
- Provide a high standard of customer service and satisfaction at all times to both external and internal customers.
- Maintain high standards of merchandising, layout and display.
- Work with and manage a team of volunteers who are integral to our business.
- Provide cover across the local portfolio of retail shops as required by Area Manager to cover holiday and sickness.
We have over 30 charity sites across Norfolk & Suffolk which includes two retail centres in Ipswich along with a community coffee hub, a café and one Zest retail outlet.
Other income is produced through our e-commerce sites, furniture operation and retail events.
St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life-limiting illness.
Our work is centred on an individual's needs, which means specialist support, whenever and wherever it is needed, whether at home, in the community or at the hospice.
Established in 1989, the hospice has built a reputation for delivering high-level care to patients and the community it serves.
Last year the charity supported over 4,000 patients and their families..
In 2023, St Elizabeth Hospice merged with East Coast Hospice to form a collaborative approach to developing achievable and sustainable specialist palliative care services for people living the Great Yarmouth and Waveney area.
St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person.
As such, all posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks.
We have a range of robust safeguarding policies in place which promote safeguarding across the hospice and staff are expected to undertake regular, mandatory safeguarding training to equip them with the knowledge and skills to identify and respond to potential risks.
Discover St Elizabeth Hospice and what it's like to work with us
The hospice offers a generous benefit package, including
- 27 days annual leave entitlement
- Life Cover
- Cycle to Work Scheme
- Car Leasing Scheme
- Health Service Discounts
- Occupational Sick Pay
- Blue Light Card
- Employee Assistance Programme
- #J-18808-Ljbffr
Assistant Shop Manager – 73 High Street Southwold employer: St Elizabeth Hospice
St Elizabeth Hospice is an exceptional employer, dedicated to enhancing the lives of families facing progressive illnesses in East Suffolk, Great Yarmouth, and Waveney. With a strong emphasis on emotional wellbeing, our supportive work culture fosters professional growth and collaboration, allowing employees to make a meaningful impact in the community. Join us to be part of a compassionate team that values your contributions and offers unique opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager – 73 High Street Southwold
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like St Elizabeth Hospice, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like St Elizabeth Hospice!
We think you need these skills to ace Assistant Shop Manager – 73 High Street Southwold
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at St Elizabeth Hospice, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at St Elizabeth Hospice and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show St Elizabeth Hospice that you’re ready to jump in and contribute right away!
How to prepare for a job interview at St Elizabeth Hospice
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
