Operations Manager II- Newport Ovation Primary Care

Reports to Director of Operations, the Operations Manager is responsible for the management of physician and advanced practice provider location(s), including employee supervision, and meeting and/or exceeding organizational goals and objectives relating to operating budget and revenue cycle management.

Experience Requirements:

• External Candidates: Minimum of 2 years of experience in healthcare
• Internal Candidates: Minimum of 2 years of experience in healthcare or 1 year specifically within St. Elizabeth Physicians (SEP)

Leadership & Coaching Experience:

• External Candidates (Required): Minimum 1 year of experience demonstrating leadership or coaching capabilities. This may include:

• Mentoring peers
• Leading projects or initiatives
• Facilitating team development
• Influencing others toward shared goals

• Serving as a peer mentor
• Leading cross-functional efforts
• Supporting onboarding or training
• Driving performance improvement through informal leadership

Education: High school diploma or GED required.

Duties and Responsibilities:

• Work in conjunction with HR to interview candidates for openings.
• Proactively address performance concerns and document immediately, thoroughly, and accurately. Consult Director of Operations or HR as appropriate to address performance issues.
• Ensure that new employees are properly oriented and are aware of the performance expectations of their position.
• Accurately report time to be paid to employees and providers via payroll system by the deadlines set by payroll.
• Analyze staffing levels and schedule employees and providers to maximize efficiency and productivity.
• Coach employees to meet established work goals on quantitative/qualitative standards.
• Evaluate employee performances and provide feedback in a timely manner.
• Through effective management, maximize retention and minimize voluntary office turnover.
• Maintain a motivational, positive, and supportive working environment for employees.
• Communicate and administer policies and procedures as outlined.
• Resolve employee or provider issues with assistance as needed from the Director of Operations and/or Human Resources.
• Work with CBO to improve revenue cycle management and net collections through established workflow processes.
• Conduct monthly (or more frequent) meetings with office providers to review practice performance goals and objectives.
• Conduct regularly scheduled monthly meetings with employees to review practice performance goals and objectives.

Required Skills and Knowledge:

• Ability to manage and prioritize multiple tasks, knowledge of Excel, Word, Outlook and PowerPoint and the ability to learn other computer skills.
• Good organizational skills and work professionally with doctors, hospital administration and management, SEP employees and the public.

Other Required Skills and Knowledge:

• Extensive knowledge of current practice management system.
• Extensive knowledge of front-end operations (registration, charge entry, scheduling, etc.) and back-office workflow as related to practice operations.
• Knowledge of clinical operations.
• Demonstrated ability to work successfully in a team-based decision-making culture.
• Demonstrated ability to work independently resulting in effective outcomes and on-time performance.
• Experience in planning and coordinating multi-disciplinary communications strategies, strategic initiatives, and events.
• Must respond and follow through to requests from customers promptly.
• Must work carefully and precisely with attention to detail.
• Must utilize resources wisely.
• Performs duties willingly and with initiative.
• Shares necessary information so co-workers can do the same.
• Cooperates with other departments and work groups.

St. Elizabeth Physicians is an equal opportunity employer and will not discriminate on the basis of race, color, sex, religion, national origin, ancestry, disability, age or any other characteristic that is protected by state or federal law.