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- Tasks: Lead IT support, manage helpdesk, and ensure top-notch service for staff and students.
- Company: St. Edward’s School, dedicated to creating a safe and inclusive environment.
- Benefits: Competitive salary, professional development, and a supportive work culture.
- Why this job: Make a real difference in IT services that impact education and student success.
- Qualifications: Experience in IT support, knowledge of systems like Active Directory and MS Office 365.
- Other info: Join a diverse team committed to safeguarding and promoting the welfare of young people.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an experienced IT support professional to play a key role providing IT support at St. Edward’s. The Senior IT User Support Officer is responsible for overseeing the 1st line IT support staff and ensuring that the highest levels of customer service and IT support are maintained.
The role will involve providing IT support across the school, supporting staff, pupils, and operational departments, ensuring the high performance of the IT helpdesk function, including ticket management, reporting, and service improvement. They will contribute to the reliability and performance of hundreds of devices (desktops, laptops, tablets and printers) across the school as well as maintain key systems such as Active Directory (on-premise and Azure), SCCM, Intune, AV systems, and cloud telephony, impacting the wider IT infrastructure.
They will also play an important role in the successful delivery of critical school operations, particularly exams and events, requiring IT services and contribute to IT projects and system implementations, supporting continuous improvement and modernisation of IT services.
The ideal candidate will have good knowledge of IT systems infrastructure and general user applications, in addition to good working knowledge of systems configuration and printer and hardware support. Experience with MS Office 365 and Windows 10 (or later) operation systems and working knowledge of Active Directory, both on Premise and Azure and working knowledge of SCCM are equally important.
St Edward’s is committed to safeguarding and promoting the welfare of children and young people and we aim to create and maintain a safe environment for our pupils, where they feel respected and supported. We expect all staff to share this commitment and to become familiar with our policies and procedures for child protection and security. All staff are required to apply for an Enhanced Disclosure from the Disclosure and Barring Service.
St Edward’s School is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on age, race, sex, religion, gender reassignment, sexual orientation, disability, pregnancy, or any other protected characteristic.
Senior IT User Support Officer in Oxford employer: St Edward's School, Oxford
Contact Detail:
St Edward's School, Oxford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT User Support Officer in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might have insights into St. Edward’s. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think about how you can demonstrate your experience with systems like Active Directory and SCCM during the conversation.
✨Tip Number 3
Show your passion for IT support! When you get the chance to speak with the hiring team, let them know how much you enjoy helping others and improving IT services. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, early applications are encouraged, so don’t wait until the last minute!
We think you need these skills to ace Senior IT User Support Officer in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior IT User Support Officer role. Highlight your experience with IT systems, customer service, and any relevant projects you've worked on. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for St. Edward’s. Don’t forget to mention your commitment to safeguarding and promoting the welfare of children.
Showcase Your Technical Skills: Be specific about your technical expertise in your application. Mention your knowledge of Active Directory, SCCM, and MS Office 365. We love seeing candidates who can demonstrate their hands-on experience with the tools we use every day!
Apply Early!: Don’t wait until the last minute to submit your application. We encourage early applications as we may start interviewing before the closing date. Head over to our website and get your application in – we can’t wait to hear from you!
How to prepare for a job interview at St Edward's School, Oxford
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT systems, especially Active Directory, SCCM, and MS Office 365. Be ready to discuss how you've used these tools in past roles and how they can benefit the school’s IT infrastructure.
✨Showcase Your Customer Service Skills
As a Senior IT User Support Officer, you'll be overseeing support staff and ensuring top-notch service. Prepare examples of how you've handled difficult customer interactions or improved service delivery in previous positions.
✨Demonstrate Leadership Experience
Since this role involves managing a team, think about times when you've led projects or mentored colleagues. Highlight your leadership style and how you motivate others to achieve high performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world situations. Think through potential IT issues that could arise in a school setting and how you would address them effectively.