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For Companies At a Glance
- Tasks: Lead the team to deliver exceptional customer experiences and exceed sales targets.
- Company: Join Space NK, a leading beauty retailer known for its premium products and customer service.
- Benefits: Enjoy flexible hours, a supportive team environment, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values integrity and fosters a culture of excellence.
- Qualifications: Strong communication skills and a passion for beauty; previous retail experience is a plus.
- Other info: This part-time role offers 22.5 hours per week in a vibrant store setting.
The Keyholder’s main responsibility is to assist the management team in maximising sales and profitability while supporting and retaining a high-performing team.
About you
- Able to deliver a ‘customer first’ experience, demonstrating leadership to coach and motivate the team
- Able to understand and analyse commercial reports to drive business opportunities
- Able to identify key performance behaviours and competencies within the team
- Strong prioritising, organisational, and communication skills
- Values honesty and integrity in working relationships
- Able to manage change
- Flexible to meet rapidly changing priorities and deadlines
- Solution-minded, uses initiative to solve problems positively
Role Responsibilities
- Deliver a ‘customer first’ experience that exceeds customer expectations and support the team to ensure this experience is delivered consistently
- Support the team with product training and knowledge to provide unbiased customer advice
- Exceed sales targets and the company acquisition target for N.dulge
- Support stock file accuracy by adhering to all stock handling policies to minimise stock loss
- Ensure team awareness of sales targets, ATV, AUS, and conversion targets daily, weekly, and monthly, focusing on achievement
- Communicate clearly and concisely with all internal and external business partners to drive opportunities
- Confidently analyse business reports to review performance weekly, monthly, and yearly
- Create an inclusive, welcoming, and approachable environment for employees
- Observe and communicate any performance-related feedback promptly to management
- Lead, motivate, and inspire the team – be a role model!
- Maintain the store in line with company policies and procedures
Space NK | Keyholder (22.5 hrs) employer: St. David's Ltd.
Contact Detail:
St. David's Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Space NK | Keyholder (22.5 hrs)
✨Tip Number 1
Familiarise yourself with Space NK's product range and values. Understanding their customer-first approach will help you demonstrate your alignment with their mission during any discussions.
✨Tip Number 2
Prepare to discuss your previous experience in retail, especially any leadership roles. Highlight specific examples where you've motivated a team or exceeded sales targets to showcase your suitability for the Keyholder position.
✨Tip Number 3
Brush up on your analytical skills. Be ready to talk about how you've used commercial reports in the past to drive business opportunities, as this is a key responsibility of the role.
✨Tip Number 4
Demonstrate your problem-solving abilities by preparing examples of how you've managed change or resolved issues in a retail environment. This will show that you're solution-minded and adaptable, which are essential traits for a Keyholder.
We think you need these skills to ace Space NK | Keyholder (22.5 hrs)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the Keyholder role. Emphasise your leadership skills, customer service experience, and any previous roles where you managed a team or exceeded sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering a 'customer first' experience. Mention specific examples of how you've motivated teams or driven sales in past positions to demonstrate your suitability for the role.
Highlight Relevant Skills: In your application, clearly outline your organisational, communication, and analytical skills. Provide examples of how you've used these skills to solve problems or improve team performance in previous roles.
Showcase Your Flexibility: Since the role requires adaptability to changing priorities, include instances where you've successfully managed change or adapted to new challenges in your work environment. This will show your potential employer that you're solution-minded and ready for the dynamic nature of retail.
How to prepare for a job interview at St. David's Ltd.
✨Showcase Your Customer Service Skills
As a Keyholder, delivering a 'customer first' experience is crucial. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to coach and motivate others to do the same.
✨Demonstrate Leadership Qualities
The role requires strong leadership skills. Discuss your experience in leading teams, how you inspire others, and any strategies you've used to maintain high performance. Be ready to explain how you would create an inclusive and welcoming environment.
✨Understand Commercial Reports
Familiarise yourself with key performance indicators and commercial reports. During the interview, be prepared to discuss how you've used data to drive business opportunities in the past. This shows your analytical skills and understanding of sales targets.
✨Be Solution-Minded
Employers value candidates who can think on their feet. Prepare to discuss challenges you've faced in previous roles and how you approached problem-solving. Emphasise your initiative and flexibility in adapting to changing priorities.
