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For Companies At a Glance
- Tasks: Engage with customers, provide product advice, and share The Body Shop's philosophy.
- Company: Join The Body Shop, a brand committed to ethical beauty and sustainability.
- Benefits: Flexible hours, a vibrant work environment, and employee discounts on products.
- Why this job: Be part of a passionate team that values beauty and customer connection.
- Qualifications: Strong communication skills and a love for beauty; customer service experience is a plus.
- Other info: Positions available for 8 and 16 hours per week.
Customer Consultant (8 hrs & 16 hrs)
The Body Shop Location: St David\’s, Cardiff
Closing Date: (Insert Closing Date)
Overview
As part of our dedicated team of Consultants, you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will learn about the products, their origins, and proactively engage with customers to find products that suit their preferences and lifestyle.
What we look for
- Strong interpersonal skills to build rapport with customers – customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts
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Customer Consultant employer: St. David's Ltd.
Contact Detail:
St. David's Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Familiarise yourself with The Body Shop's product range and philosophy. Understanding their values and the origins of their products will help you engage more effectively with customers and demonstrate your passion for the brand.
✨Tip Number 2
Practice your interpersonal skills by engaging with friends or family in a retail-like scenario. This will help you build confidence in communicating and listening to customer needs, which is crucial for a Customer Consultant role.
✨Tip Number 3
Be prepared to discuss your availability during the interview. Since the role requires open availability for evenings, weekends, and holidays, showing flexibility can make you a more attractive candidate.
✨Tip Number 4
Research common customer service scenarios and how to handle them. Being able to demonstrate your problem-solving skills and ability to build rapport with customers will set you apart from other candidates.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what The Body Shop is looking for in a Customer Consultant. Highlight key responsibilities and required skills in your application.
Tailor Your CV: Make sure your CV reflects your customer service experience and interpersonal skills. Use specific examples that demonstrate your ability to engage with customers and your passion for beauty and retail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for The Body Shop and its products. Mention why you want to work there and how your values align with their philosophy.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at St. David's Ltd.
✨Show Your Passion for Beauty
Make sure to express your genuine interest in beauty products and the retail industry during the interview. Share any personal experiences or knowledge about The Body Shop's philosophy and products to demonstrate your enthusiasm.
✨Highlight Your Customer Service Skills
Prepare examples from your past experiences where you successfully built rapport with customers. Discuss how you handled difficult situations and provided excellent service, as this will showcase your interpersonal skills.
✨Practice Active Listening
During the interview, focus on listening carefully to the questions asked. This will not only help you provide better answers but also show that you value effective communication, which is crucial for a Customer Consultant role.
✨Be Flexible with Availability
Since the role requires open availability for various shifts, be prepared to discuss your flexibility. Highlight your willingness to work evenings, weekends, and holidays, as this will demonstrate your commitment to the position.
