At a Glance
- Tasks: Join our retail team to deliver outstanding customer service and support the Hospice's mission.
- Company: A dedicated charity with a strong community focus and a commitment to making a difference.
- Benefits: Gain valuable experience in retail and e-commerce while contributing to a meaningful cause.
- Other info: Flexible part-time role across various shops with opportunities for personal growth.
- Why this job: Make a real impact in your community while developing your skills in a supportive environment.
- Qualifications: Experience in retail, exceptional customer service skills, and a positive attitude.
The predicted salary is between 9.9 - 12.1 £ per hour.
About the role....
Join our dedicated Retail Team and play a vital role as the public face of the Hospice for our retail customers.
This is an exciting opportunity to help grow our reputation and profile by delivering outstanding customer service, while supporting the important work of the Hospice.
In this varied role, you will be responsible for
- Assist across our 8 charity shops to allow an effective daily operation. This will be in different shops as and when required to cover holidays, absence and days off.
- Work with the volunteer team to effectively achieve the sales budget and control costs.
- Work with the team to deliver excellent customer service to customers, donors and supporters, to promote the profile of the Hospice.
- Where there is no requirement for cover in any given week the Relief Retail Assistant will work alongside the Online time to manage and list donations at the Meadowfield outlet.
We are looking for someone who
- Has experience in a retail environment.
- Demonstrates exceptional customer service skills.
- Is highly organised, adaptable, and able to work independently as well as part of a team.
- Possesses excellent communication skills, with a positive and enthusiastic approach.
This is more than just a retail role - it's an opportunity to contribute to a meaningful cause while developing your skills in e-commerce and customer engagement.
- Fixed Term Role - ending 27th March 2027
- For more info contact: Retail Manager Angela Lord
If not heard by date 30th September 2026, please assume that you have not been successful on this occasion.
Location
Various St Cuthberts Retail Shops
Job Type
- Fixed Term Contract Part Time
- Registered Charity Number: 519767 VAT Number: 997305770
- #J-18808-Ljbffr
Relief Retail Assistant - Closing Date: 21/09/2026 (Ref: RA/0926) in North East employer: St Cuthbert’s Hospice Limited
At St Cuthbert's Hospice, we pride ourselves on being an exceptional employer, offering a supportive and compassionate work environment where every team member plays a vital role in enhancing the lives of those in our care. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for advancement, all while fostering a culture of teamwork and respect. Located in a serene setting, we provide a unique chance to make a meaningful impact in the community, ensuring that both staff and patients experience a sense of belonging and purpose.
Contact Details:
St Cuthbert’s Hospice Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Relief Retail Assistant - Closing Date: 21/09/2026 (Ref: RA/0926) in North East
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like St Cuthbert’s Hospice Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like St Cuthbert’s Hospice Limited!
We think you need these skills to ace Relief Retail Assistant - Closing Date: 21/09/2026 (Ref: RA/0926) in North East
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at St Cuthbert’s Hospice Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at St Cuthbert’s Hospice Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show St Cuthbert’s Hospice Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at St Cuthbert’s Hospice Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
