At a Glance
- Tasks: Lead non-clinical hospitality services, ensuring a welcoming environment for all.
- Company: St Cuthbert’s Hospice, dedicated to compassionate care in the North East.
- Benefits: Supportive team, meaningful work, and opportunities for personal growth.
- Other info: Join a caring community focused on enhancing the experience of patients and families.
- Why this job: Make a real difference in people's lives while leading a passionate team.
- Qualifications: Strong leadership and organisational skills with a commitment to person-centred care.
The predicted salary is between 46000 - 52000 £ per year.
St Cuthbert’s Hospice Limited in the North East of England is recruiting a Guest Services Manager to lead non-clinical hospitality services within the hospice, ensuring a safe, clean and welcoming environment for patients, families, visitors and staff.
You will oversee catering, housekeeping, laundry and the on-site coffee shop, along with coordinating kitchen and service volunteers.
The role requires strong leadership, organisational skill and a commitment to person‑centred care.
Hospice Guest Services Leader | Nonclinical Hospitality in North East employer: St Cuthbert’s Hospice Limited
St Cuthbert’s Hospice Limited is an exceptional employer, dedicated to fostering a supportive and compassionate work environment in the heart of the North East of England. With a strong emphasis on person-centred care, employees benefit from ongoing professional development opportunities, a collaborative culture, and the chance to make a meaningful impact in the lives of patients and their families. The unique setting of the hospice allows for a fulfilling career where hospitality meets healthcare, ensuring that every team member plays a vital role in creating a welcoming atmosphere.
Contact Details:
St Cuthbert’s Hospice Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hospice Guest Services Leader | Nonclinical Hospitality in North East
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like St Cuthbert’s Hospice Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to St Cuthbert’s Hospice Limited
Don't be shy about reaching out to St Cuthbert’s Hospice Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospice Guest Services Leader | Nonclinical Hospitality in North East
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about St Cuthbert’s Hospice Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at St Cuthbert’s Hospice Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
