At a Glance
- Tasks: Lead non-clinical hospitality services to create a welcoming environment for patients and families.
- Company: Join a compassionate hospice dedicated to enhancing wellbeing and comfort.
- Benefits: Full-time role with potential extension, offering meaningful work in a supportive setting.
- Other info: Opportunity to work in a fulfilling role within a registered charity.
- Why this job: Make a real difference in people's lives during their most challenging times.
- Qualifications: Strong leadership and organisational skills, with a passion for person-centred care.
The predicted salary is between 30000 - 40000 £ per year.
About the role... This is an exciting opportunity to join our Hospice as a Guest Services Manager. The Guest Services Manager is responsible for overseeing all non-clinical hospitality services within the hospice, ensuring a safe, clean, and welcoming environment for patients, families, visitors, and staff. This includes leadership of catering, housekeeping, laundry, and coffee shop operations, as well as coordination and management of kitchen and service volunteers.
This role requires strong leadership, organisational skills, and a commitment to person-centred care, ensuring all services enhance the wellbeing and comfort of those receiving palliative and end-of-life care.
Job Type: Fixed Term till August 2027 with possible extension, Full time, Minimum 34.5 hours, up to 37.5 hours.
Guest Services Manager - Closing Date: 01/07/2026 (Ref: GSM/0626) employer: St Cuthbert’s Hospice Limited
As a Guest Services Manager at our Hospice, you will be part of a compassionate team dedicated to providing exceptional care in a supportive environment. We pride ourselves on fostering a culture of respect and collaboration, offering numerous opportunities for professional development and growth. Located in a serene setting, our hospice not only prioritises the wellbeing of our patients but also values the contributions of our staff, ensuring a fulfilling and meaningful work experience.
Contact Details:
St Cuthbert’s Hospice Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Manager - Closing Date: 01/07/2026 (Ref: GSM/0626)
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like St Cuthbert’s Hospice Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to St Cuthbert’s Hospice Limited
Don't be shy about reaching out to St Cuthbert’s Hospice Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Manager - Closing Date: 01/07/2026 (Ref: GSM/0626)
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about St Cuthbert’s Hospice Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at St Cuthbert’s Hospice Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
