At a Glance
- Tasks: Provide AV support for online and hybrid events, ensuring smooth tech operations.
- Company: St Columba's Hospice Care, a compassionate community-focused organisation.
- Benefits: Claim travel expenses, enjoy free meals, and complimentary refreshments.
- Other info: Flexible commitment of 6–10 events per year with training provided.
- Why this job: Make a difference while gaining valuable tech experience in a supportive environment.
- Qualifications: Familiarity with AV equipment and video conferencing platforms like Zoom and Teams.
Overview
Volunteer role providing audiovisual (AV) support for online and hybrid talks, seminars, and events hosted by the Hospice. Requires prior experience in using audio‑visual equipment and managing online events, preferably in a professional context.
Responsibilities
- Support online and hybrid sessions using Microsoft Teams and Zoom, including admitting online attendees from the waiting room.
- Monitor and maintain sound and video quality, using in‑house cameras as required so presenters can be clearly seen and heard.
- Assist presenters and facilitators with screen sharing and recording sessions, if required.
- Offer suggestions about equipment, technology or connectivity to improve event success.
Qualifications and Experience
- Experience or familiarity with video‑conferencing platforms and basic audio‑visual equipment.
- Understanding of managing virtual meetings across Zoom and Microsoft Teams.
- Willingness to learn new skills and technologies.
- Volunteers must be 18 or over.
Commitment & Duration
Approximately 6–10 events or talks per year. Each event may involve a short AV rehearsal and 2–3 hours of attendance. The role will be reviewed on a yearly basis.
Location
St Columba's Hospice Care, 15 Boswall Road, Edinburgh.
Support
Education Team Administrator
Other IT Support from the IT Team
Training
Half‑day training with the Education Team/Volunteers
Part of the Hospice Volunteer Induction/Orientation Programme
Hospice Team meetings (if/as necessary)
Benefits
Claim reasonable travelling expenses for transport to and from the Hospice, or the location where you volunteer (e.g., one of our retail shops).
Hospice provides complimentary tea and coffee to all volunteers, staff, patients and families.
If you volunteer for a full day at the Hospice, you can claim a free meal from the staff café or Iona Café.
Values
All Hospice staff and volunteers are expected to reflect our Hospice Values of Care and Compassion, Respect, Trust and Partnership in the way they carry out their roles and in their interactions with each other, patients, family members and any other visitors.
Tech Support Volunteer employer: St Columba's Hospice
St Columba's Hospice Care is an exceptional employer that values the contributions of its volunteers, offering a supportive and compassionate work culture. Volunteers in the Tech Support role will have the opportunity to enhance their skills in audiovisual technology while making a meaningful impact in the community through engaging events. With benefits such as travel expense reimbursement and complimentary refreshments, this role provides a rewarding experience in a nurturing environment.
StudySmarter Expert Advice🤫
We think this is how you could land Tech Support Volunteer
✨Tip Number 1
Get familiar with the tech! Before your interview, brush up on your knowledge of Microsoft Teams and Zoom. We want to see that you can handle the platforms like a pro, so maybe even run a mock session with friends to show off your skills.
✨Tip Number 2
Show us your passion for AV support! When you chat with us, share any past experiences where you’ve helped out with events or tech issues. We love hearing about how you’ve made a difference in previous roles!
✨Tip Number 3
Ask questions during your interview! We appreciate candidates who are curious and engaged. Inquire about the types of events we host or how our team collaborates. It shows you’re genuinely interested in being part of our community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about our values and what we stand for at St Columba's Hospice Care.
We think you need these skills to ace Tech Support Volunteer
Some tips for your application 🫡
Show Off Your AV Skills:Make sure to highlight any experience you have with audio-visual equipment and online event management. We want to see how your skills can help us create amazing experiences for our events!
Be Specific About Your Experience:When detailing your past roles, be specific about the platforms you've used, like Zoom and Microsoft Teams. This helps us understand how you can jump right in and support our team.
Reflect Our Values:Remember to weave in our Hospice values of Care, Compassion, Respect, Trust, and Partnership throughout your application. We’re looking for volunteers who embody these principles!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your volunteering journey with us.
How to prepare for a job interview at St Columba's Hospice
✨Know Your AV Gear
Make sure you brush up on your knowledge of audio-visual equipment before the interview. Familiarise yourself with common tools and platforms like Microsoft Teams and Zoom, as well as any specific equipment mentioned in the job description. This will show that you're not just interested but also prepared to hit the ground running.
✨Demonstrate Your Experience
Be ready to share specific examples from your past experiences where you've successfully managed online events or provided tech support. Highlight any challenges you faced and how you overcame them. This will help the interviewers see your problem-solving skills in action.
✨Emphasise Your Soft Skills
Since this role involves working closely with presenters and attendees, it's crucial to showcase your communication and teamwork skills. Talk about how you’ve collaborated with others in previous roles and how you embody the Hospice Values of Care and Compassion, Respect, Trust, and Partnership.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the types of events you'll be supporting or how the team collaborates during rehearsals. Asking insightful questions shows your genuine interest in the role and helps you determine if it’s the right fit for you.
