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- Tasks: Provide hands-on IT support, troubleshooting tech issues and assisting with system upgrades.
- Company: Join St Columba’s Hospice Care, a compassionate organisation dedicated to palliative care.
- Benefits: Starting salary of £30,212, rising after 12 months, plus pension and training opportunities.
- Why this job: Make a real difference in healthcare while developing your IT skills in a supportive team.
- Qualifications: Experience in IT support, strong communication skills, and a proactive approach to problem-solving.
- Other info: Opportunity for career growth in a dynamic, community-focused environment.
The predicted salary is between 30212 - 31363 £ per year.
St Columba’s Hospice Care is a warm and compassionate organisation dedicated to delivering critical palliative and end-of-life care. We are looking for an enthusiastic and committed IT Support Officer to join our small, friendly Digital team. In this role, you will work closely with our Senior IT Support Officer to ensure our technology—from telephony and Microsoft 365 to clinical systems—runs smoothly. Your work will directly support our staff, allowing them to focus on providing high-quality, person-centered care.
The Role
- Technical Troubleshooting: Resolving hardware, software, and telephony issues to maintain service continuity.
- User Management: Handling account and equipment setup for new starters and leavers.
- Project Support: Assisting with office moves, system upgrades, and the rollout of new digital infrastructure across the Hospice.
Why join us?
- Make a difference: Your technical skills will contribute to an environment that provides vital support to patients and families.
- Growth and development: We are committed to your professional journey, offering training opportunities to develop your technical knowledge.
- Collaborative culture: You’ll be part of a supportive team within an organisation that truly lives its values.
- Innovation: You will play a key part in delivering our Digital Strategy, helping us improve how we work through modern technology and data insights.
What you’ll bring
- Person-centered: You enjoy helping others and can communicate technical information clearly to staff with varying levels of digital confidence.
- Technically minded: You have a solid understanding of IT hardware, AV systems, and software support.
- Methodical and proactive: You can manage a busy workload, prioritise tasks, and use your initiative to resolve issues.
- A team player: You are flexible, reliable, and keen to contribute to a multidisciplinary environment.
While based at our main hospice building, there may be a requirement to visit our other sites so holding a clean UK driving licence would be advantageous. If you are a motivated individual with a background in IT support and a desire to work in a meaningful, healthcare-focused setting, we would love to hear from you.
This post requires the post holder to have a criminal record check. An application will need to be made to Disclosure Scotland and deemed satisfactory before the successful candidate can begin in post. The Hospice will pay/reimburse the cost of this check.
IT Support Officer in Edinburgh employer: St Columba's Hospice
Contact Detail:
St Columba's Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Officer in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in healthcare. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d troubleshoot issues with telephony or Microsoft 365, and be ready to share your thought process.
✨Tip Number 3
Show your passion for person-centred care during interviews. Talk about how your technical skills can help staff provide better support to patients and families—this will resonate with the values of St Columba’s.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace IT Support Officer in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and skills that match the job description. We want to see how your background aligns with our needs, so don’t be shy about showcasing your technical know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping others and how you can contribute to our mission at St Columba’s. Keep it friendly and professional, just like us!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love a methodical and proactive approach, so share those stories that demonstrate your troubleshooting prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team!
How to prepare for a job interview at St Columba's Hospice
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT hardware, software, and telephony systems. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your technical prowess and problem-solving skills.
✨Showcase Your People Skills
As an IT Support Officer, you'll be helping staff with varying levels of digital confidence. Prepare examples of how you've communicated complex technical information clearly and effectively to non-technical users. This will highlight your person-centred approach.
✨Demonstrate Your Proactivity
Think of instances where you've taken the initiative to resolve issues or improve processes. Share these examples during the interview to illustrate your methodical and proactive nature, which is crucial for managing a busy workload.
✨Emphasise Team Collaboration
Be ready to discuss how you've worked within a team environment in the past. Highlight your flexibility and reliability, and mention any experiences where you contributed to a multidisciplinary team, as this aligns with the collaborative culture they value.