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- Tasks: Drive a van to collect and distribute donated goods while providing excellent customer service.
- Company: Join St Clare Hospice, a charity dedicated to improving lives in your community.
- Benefits: Flexible part-time hours, meaningful work, and the chance to make a difference.
- Why this job: Be part of a compassionate team supporting families during challenging times.
- Qualifications: Must have a clean driving licence and experience in customer service.
- Other info: Great opportunity for hands-on experience and community engagement.
The predicted salary is between 15911 - 15911 £ per year.
Hours: 22.5 hours per week, worked on Monday, Thursday and Friday.
St Clare Hospice is a charity that provides specialist palliative care to patients and families in West Essex and the East Hertfordshire borders. St Clare Hospice is seeking a Van Driver to support the day-to-day collection and distribution of donated and new goods across our retail network in West Essex and the East Hertfordshire borders. The role involves completing deliveries and collections to a daily schedule, assisting with the safe handling of furniture and other goods, and working closely with shop teams and volunteers. You will provide excellent customer service to donors and customers, ensure vehicles are operated safely and securely, and comply with all health and safety and vehicle policies. This is a varied, hands-on role ideal for someone reliable, customer-focused, and committed to supporting the charitable work of St Clare Hospice.
Main duties of the job:
- To assist with the St Clare Hospice Trading Company distribution service by acting as a driver of the company van completing deliveries and collections.
- To raise the profile of St Clare Hospice in the local community through excellent customer relations.
Job responsibilities:
- To drive the van during the day-to-day operation of collection and distribution of donated and new goods, to a daily job list supplied by Senior Store Manager Harlow and/or the shop team.
- This will involve manual handling of furniture with assistance, as well as other goods to and from the St Clare van.
- To comply with the St Clare Hospice employer vehicles policy at all times which includes insurance provisions, and reporting of accidents, fines, etc.
- To help plan the daily list of deliveries and collections to achieve the most efficient schedule.
- To deal with customer enquiries, complaints, keeping the Harlow Manager informed of any such matters.
- To liaise with Shop Managers regarding furniture requirements so that available space is utilised as much as possible.
- To keep the Senior Store Manager Harlow informed of any problems affecting completion of scheduled jobs and inform affected customers.
- To act as courier of post, documents and sometimes cash, between the shops and the hospice.
- To assist Shop Managers with the general handling of furniture in all the company shops.
- To check that all furniture collected meets legal requirements and is suitable for resale.
- To work as part of the distribution team in loading and unloading at shop, Head office and the Distribution Centre.
- To take responsibility for the security of the van and contents.
- To ensure that all items of furniture, ceramics, glassware, new goods, etc on the van are suitably secured and protected to avoid any damage in transit.
- To complete daily, weekly and monthly vehicle safety checks and report any faults without delay.
- To report any malfunction or damage to the company vehicle immediately to the Senior Store Manager Harlow.
- To be aware of gross vehicle weight and ensure that the safe limit is not exceeded.
- To supervise volunteers and assist in their in-house training to ensure safe working practices.
- To ensure St Clare Hospice remains top of mind for charitable donations of suitable goods for sale by provision of an excellent service at all levels.
- To ensure that Health & Safety procedures are adhered to at all times on Company vehicles and all sites operated by St Clare Hospice and its Trading Company.
- To drive in a safe and considerate way at all times, keeping to the statutory speed limits.
- To be responsible for the internal & external cleanliness of Company vehicles.
- At the direction of the Harlow Shop Manager to regularly remove from the shop premises, clothing, shoes and other unwanted items (including furniture) considered unsuitable for resale either for recycling or authorised disposal.
Person Specification:
- One year in customer facing environment.
- Current full clean driving licence.
- Experience of driving panel vans or minibuses.
- Minimum age 25 years (insurance requirement).
- Good level of Education.
- Working with volunteers.
- Disclosure and Barring Service Check.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£15,911 a year inclusive of High Cost Area Allowance.
Part time Van Driver employer: St Clare Hospice
Contact Detail:
St Clare Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part time Van Driver
✨Tip Number 1
Get to know the charity! Research St Clare Hospice and understand their mission. When you chat with them, show that you’re genuinely interested in their work and how you can contribute as a Van Driver.
✨Tip Number 2
Practice your customer service skills! Since this role involves interacting with donors and customers, think of examples where you've provided excellent service. Be ready to share these stories during your interview.
✨Tip Number 3
Be prepared for hands-on tasks! This job is all about manual handling and ensuring safe transport of goods. Brush up on your knowledge of health and safety practices to impress them with your commitment to safety.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the St Clare team and supporting their vital work in the community.
We think you need these skills to ace Part time Van Driver
Some tips for your application 🫡
Show Your Passion for Charity: When writing your application, let us know why you're excited about working with St Clare Hospice. Share any personal experiences or connections to the charity sector that highlight your commitment to making a difference.
Highlight Relevant Experience: Make sure to mention any previous driving or customer service roles you've had. We want to see how your skills align with our needs, especially in handling goods and providing excellent service to our community.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read through your qualifications and experiences. We appreciate clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at St Clare Hospice
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Van Driver at St Clare Hospice. Familiarise yourself with the daily tasks, such as handling furniture and ensuring safe vehicle operation. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with donors and customers, be prepared to discuss your experience in customer-facing environments. Think of specific examples where you've provided excellent service or resolved complaints, as this will demonstrate your ability to represent St Clare Hospice positively.
✨Highlight Your Reliability and Teamwork
St Clare Hospice values reliability and teamwork, so come ready to share instances where you've worked well with others or taken initiative. Mention any experience supervising volunteers or collaborating with teams, as this will align with their mission of supporting the community.
✨Prepare Questions for Them
Interviews are a two-way street, so think of thoughtful questions to ask about the role and the organisation. Inquire about how they support their drivers or what a typical day looks like. This shows your enthusiasm and helps you gauge if it's the right fit for you.