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- Tasks: Lead a team to deliver exceptional service and manage shop activities.
- Company: Join St Catherine's Hospice, a supportive team making a real difference.
- Benefits: Full-time role with flexible hours and a chance to impact the community.
- Why this job: Be an ambassador for a cause that matters and help raise vital funds.
- Qualifications: Strong leadership, communication skills, and a passion for customer service.
- Other info: Opportunity for creativity in visual merchandising and excellent career growth.
The predicted salary is between 30000 - 42000 £ per year.
Please apply for this vacancy via the St Catherines Hospice Website where you can find a detailed Job Description.
Please copy and paste the information below into your search engine and this will take you directly to this vacancy on our website:
https://stcatherineshospice.peoplehr.net/Pages/JobBoard/Opening.aspx?v=95c25ac6-50bd-4d2d-aec5-31ce90dc3b1d
Main duties of the job
As Shop Manager, you\’ll lead by example, to deliver the highest level of service. You\’ll be our ambassador on the high street, raising vital funds.
Our successful candidate will be responsible for managing and coordinating all activities of the shop. This requires commitment to high standards of customer service, donor care and volunteer support.
About us
When you join St Catherines, you\’ll be joining a supportive team all working towards a big ambition: that will be here for you through the joyful memories, final goodbyes and moments after. If that sounds like something you\’d find fulfilling, please apply today.
Job responsibilities
This will be a varied and challenging role that requires excellent leadership and communication skills, along with a hands-on management approach and the ability to demonstrate strong visual merchandising skills.
This post is offered on a full-time basis, working 40 hours per week, Monday to Saturday, flexible each week.
Person SpecificationAttitude and Behaviours
- Stamina and enthusiasm for hands-on physical work
- Ability to work on own initiative
- Ability to motivate and empathise with hospice staff and volunteers
- Flexibility and willingness to work in all other locations and extra hours as and when required i.e. staff shortages/sickness/holiday cover
- Willingness and desire to work in accordance with hospice values
Experience
- Strong interpersonal skills with the ability to communicate both in person and by telephone, effectively at all levels
- Excellent organisational skills
- Experience of working in a customer care environment
- Supervisory skills
- Creativity (e.g. window display)
- Some knowledge of St Catherine\’s Hospice work in the community, including its charity shops
- Awareness of statutory regulations including H&S legislation, trading standards, hygiene and retail premises
- Second-hand retail sector e.g. antiques
- Current fashion trends
Qualifications
- General good level of literacy and numeracy with grade C or above at GCSE
- Retail related qualification e.g. NVQ
- Customer service related qualification e.g. NVQ
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Shop Manager employer: St Catherine’s Hospice
Contact Detail:
St Catherine’s Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on St Catherines Hospice. Understand their mission and values, and think about how your experience aligns with what they stand for. This will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to leadership and customer service. Think of examples from your past experiences that showcase your skills. We all know that confidence is key, so rehearse with a friend or in front of the mirror!
✨Tip Number 3
Dress the part! As a Shop Manager, you'll be representing St Catherines on the high street. Make sure you look professional and approachable. A smart outfit can boost your confidence and make a great first impression.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a nice touch that reflects your commitment to excellent customer service!
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what we’re looking for in a Shop Manager and help you tailor your application to highlight your relevant skills and experiences.
Show Your Passion for Our Cause: We love seeing candidates who are genuinely passionate about our mission at St Catherine's. In your application, share why you want to work with us and how you can contribute to our goals. This will help you stand out from the crowd!
Highlight Your Leadership Skills: As a Shop Manager, you'll need to lead by example. Make sure to showcase your leadership and communication skills in your application. Share examples of how you've motivated teams or managed projects in the past to demonstrate your capability.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role there, making it easier for you to put together a strong application.
How to prepare for a job interview at St Catherine’s Hospice
✨Know the Mission
Before your interview, take some time to understand St Catherine's Hospice and its mission. Familiarise yourself with their values and how they impact the community. This will help you connect your personal values with theirs during the interview.
✨Showcase Your Leadership Skills
As a Shop Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight your hands-on approach and how you motivate others.
✨Prepare for Customer Service Scenarios
Expect questions about customer service situations. Think of specific instances where you've dealt with challenging customers or improved service standards. Be ready to discuss how you would ensure high levels of donor care and volunteer support in the shop.
✨Visual Merchandising Know-How
Since visual merchandising is key for this role, brush up on current fashion trends and how to create appealing displays. Bring along ideas or examples of past displays you've created, as this will show your creativity and understanding of retail.
