At a Glance
- Tasks: Deliver excellent customer service and support daily shop operations.
- Company: Join a compassionate team at St Catherine's Hospice.
- Benefits: Enjoy 25 days holiday, pension contributions, and wellness perks.
- Other info: Flexible hours available; full training provided.
- Why this job: Make a real difference while gaining valuable retail experience.
- Qualifications: Customer service experience; retail experience is a plus.
The predicted salary is between 25397 - 26436 £ per year.
CONTRACT TYPE: Permanent
DEPARTMENT: Trading
HOURS: Full time (40 hours) and Part Time (24 hours) hours will be considered between Monday to Sunday
SALARY: £25,397 - £26,436 (depending on experience) for 40 hours per week Grade RA1-3, plus weekend enhancements of 30%
CLOSING DATE: 23 February
INTERVIEW DATE: 12 March
We have an exciting opportunity to join our Trading Team. We are seeking enthusiastic Retail Operation Assistants to deliver excellent customer service. Supported by our Shop Managers, your key responsibilities will include carrying out day to day activities relating to all operational routines in our shops, including compliance with statutory regulations relating to health & safety, hygiene, trading standards, and security of the retail premises.
This hands-on role requires a commitment to high standards and volunteer support. You will have previous experience of working in a customer service environment and have a flexible, enthusiastic approach. Previous retail experience is desirable, but full training will be provided.
This role is offered on a full time (40 hours per week) or part time basis (24 hours per week) across Monday - Sunday. The base location is Crawley, but there may be a requirement to travel across the 14 shop locations throughout Surrey and Sussex, therefore a Full UK Driving Licence or the ability to access public transport to travel across our trading locations is required.
When you join St Catherine's, you'll be joining a supportive team all working towards a big ambition: to help everyone face death informed, supported and pain free. If that sounds like something you'd find fulfilling, please apply today.
Employees at St Catherine's Hospice can enjoy a variety of benefits including:
- 25 days holiday, increasing with length of service to 30 days + public holidays
- Option to buy or sell up to 1 week of annual leave
- Day off for volunteering
- Day off for moving house
- Blue Light Card
- Cycle to work scheme
- Eye test vouchers
- Generous Pension – Up to 9% employer contributions or honour of NHS pension
- Enhanced maternity/adoption pay
- Life Assurance – 4x basic salary
- Pay enhancement of unsocial hours
- Flu Jabs
- Counselling Offering
- Discounted Gym
- Wellbeing Supervision (aka clinical supervision)
- Career pathway and progression
This role is subject to a Basic DBS check. By applying you are confirming you have read the Basic Check Privacy Policy for applicants and understand how DBS will process my personal data and the options available to me for submitting an application.
Our main hospice is located in Grace Holland Avenue, Pease Pottage, Crawley, West Sussex RH11 9SL.
For a full job description, click here.
Please upload either your CV or the St Catherine's Hospice application form where it asks you to upload your application form, there is no need to complete both. If you don't have a CV and would like to complete our application form, this can be found here.
Please ensure you have read our employee and recruitment privacy statement prior to applying for this role.
If you require any additional information or would like to discuss this role further, please give us a call.
Retail Operations Assistant employer: St Catherine's Hospice
At St Catherines Hospice, we pride ourselves on being an exceptional employer that values high standards and compassionate service. Our supportive work culture fosters creativity and collaboration, providing Chefs with the opportunity to develop their skills while making a meaningful impact in the lives of our patients and visitors. With generous benefits, including a competitive pension scheme and ample annual leave, we ensure our team enjoys a healthy work-life balance in a fulfilling environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Operations Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on St Catherine's Hospice. Understand their mission and values, and think about how you can contribute to their goals. This will show your genuine interest and help you stand out.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and retail operations. Think of examples from your past experiences that highlight your skills and enthusiasm. We want to see how you handle real-life situations!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Retail Operations Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Retail Operations Assistant role. Highlight any customer service experience and relevant retail work to show us you’re a great fit!
Follow the Application Instructions:When applying, remember to upload either your CV or our application form, but not both! This helps us process your application smoothly, so don’t skip this step.
Show Your Enthusiasm:In your application, let your passion for customer service shine through. We love seeing candidates who are excited about helping others and contributing to our mission!
Check Your Details:Before hitting send, double-check all your details. Make sure your contact info is correct and that you’ve read our privacy statement. We want to make sure we can reach you easily!
How to prepare for a job interview at St Catherine's Hospice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Retail Operations Assistant. Familiarise yourself with the key tasks mentioned in the job description, such as compliance with health and safety regulations and delivering excellent customer service. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Customer Service Skills
Since previous experience in a customer service environment is essential, prepare specific examples from your past roles where you excelled in providing great service. Think about challenges you faced and how you resolved them, as this will show your problem-solving abilities and commitment to high standards.
✨Be Ready to Discuss Flexibility
This role requires a flexible approach, so be prepared to discuss your availability and willingness to work various hours, including weekends. Highlight any previous experiences where you adapted to changing schedules or took on additional responsibilities to support your team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
