At a Glance
- Tasks: Lead supporter experiences and journeys to enhance relationships and maximise income.
- Company: Join St Catherine’s Hospice, a respected charity making a real difference in the community.
- Benefits: Enjoy generous leave, pension contributions, and a supportive work environment.
- Other info: Flexible working options and a commitment to inclusivity.
- Why this job: Make a meaningful impact by improving supporter care and experiences.
- Qualifications: Experience in supporter journey roles and strong relationship-building skills.
The predicted salary is between 27122 - 30705 £ per year.
£27,122.78 - £30,705.95 per annum, working 30 hours per week (depending on experience). Interviews will be held week commencing 27th July, please ensure you are available.
About Us: St Catherine’s Hospice is a respected local charity providing specialist hospice care alongside statutory service partners (GPs, District nursing etc) across West Sussex and East Surrey. We provide care in communities across Surrey and Sussex which are richly diverse and we want to reflect that in everything we do. We celebrate and support difference and welcome applications from all backgrounds. If you believe in the importance of what we do, share our values and want to be a part of an outstanding team building something important, we’d love to hear from you.
The Role: This is a key role within our Income Generation & Marketing department, helping to strengthen supporter relationships, improve stewardship and maximise income so we can continue providing outstanding specialist palliative and end of life care across our community. This post is offered on a part time, permanent basis, working 30 hours per week, working pattern to be agreed with the successful candidate around business need. At St Catherine’s we offer work from home opportunities however this is adaptable depending on business need and regular onsite attendance is required.
About You: You will oversee the day-to-day delivery of supporter journeys, working closely with fundraising, supporter services, data and insight, marketing and communications colleagues to ensure every supporter receives timely, empathetic and professional communication. You will help identify supporter needs and pain points, test and improve journeys, and create practical guidance that enables teams across the hospice to take a consistent, supporter-first approach. You will bring a wealth of experience of working in a supporter journey role, with a strong understanding of what excellent supporter care looks like. You will be confident building relationships across teams, able to manage multiple priorities and committed to improving supporter experiences through insight, empathy and attention to detail.
Employees at St Catherine’s Hospice can enjoy a variety of benefits including:
- Generous annual leave starting at 25 days, rising to 30 days with length of service, plus Bank Holidays, and an opportunity to buy / sell annual leave days. Plus we offer a day off for volunteering & moving house.
- Generous Pension scheme with up to 9% employer contributions or honour of NHS pension.
- Life Assurance Scheme, Counselling Offering, and a range of discounts.
- Enhanced maternity and adoption pay.
How to Apply: If you join St Catherine’s, you’ll be joining a supportive team all working towards a big ambition: a future where everyone approaching death and those who love and care for them can access compassionate, specialist palliative and end of life care. If that sounds like something you’d find fulfilling, please apply today. For a full job description, please click here. Please upload either your CV or the St Catherine’s Hospice application form where it asks you to upload your application form, there is no need to complete both. If you don’t have a CV and would like to complete our application form, this can be found here. We want our recruitment process to be accessible to everyone and we are proud to be a Disability Confident Level 3 Leader, committed to creating an inclusive, supportive workplace.
Terms & Conditions: Please ensure you have read our employee and recruitment privacy statement prior to applying for this role. Must be authorised to work in the United Kingdom, please note we are unable to offer visa sponsorships. Please note a requirement of all roles at St Catherine’s is to complete mandatory E-learning training and remain compliant with this throughout your employment. We understand that Artificial Intelligence (AI) may be used to support some applications, whilst we do not discourage this, please ensure any documentation and applications submitted accurately and truthfully reflect your own experience and suitability for this role. Please note we operate an internal recruitment function and are not engaging agencies at this time. We are located in Grace Holland Avenue, Pease Pottage, Crawley, West Sussex RH11 9SL. You can access the Hospice by car, bus, bike or walking, with full transport details on our website. If you require any additional information or would like to discuss this role further, please email [email protected] or give us a call on 01293 447353.
Supporter Experience and Journeys Lead in Crawley employer: St Catherine's Hospice
At St Catherines Hospice, we pride ourselves on being an exceptional employer that values high standards and compassionate service. Our supportive work culture fosters creativity and collaboration, providing Chefs with the opportunity to develop their skills while making a meaningful impact in the lives of our patients and visitors. With generous benefits, including a competitive pension scheme and ample annual leave, we ensure our team enjoys a healthy work-life balance in a fulfilling environment.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Experience and Journeys Lead in Crawley
✨Get Involved in Local Initiatives
Dive headfirst into local community projects and social enterprises! This not only builds your experience but also connects you with like-minded folks who may know about part-time opportunities. Plus, many nonprofits announce openings through their events and volunteer activities, so keep your ears to the ground!
✨Join Social Impact Networks
Look for networks and forums centred around social impact – think local charity groups or online platforms where changemakers hang out. These places are goldmines for job leads, especially for part-time roles like the ones at St Catherine's Hospice. Engaging in discussions can also help you make meaningful connections with potential employers!
✨Utilise Your University’s Resources
If you’re still in uni, tap into career services that may have exclusive listings for part-time roles in nonprofits. They often host job fairs or info sessions where you can meet representatives from organisations like St Catherine's Hospice directly. It’s a great way to make an impression beyond your CV!
✨Check Out Online Opportunities
Websites like Idealist or CharityJob specifically showcase part-time positions in the nonprofit sector. Make sure to check these regularly while keeping an eye on St Catherine's Hospice’s own job listings on our website. Being proactive here can put you ahead of the curve!
We think you need these skills to ace Supporter Experience and Journeys Lead in Crawley
Some tips for your application 🫡
Show Your Passion for Social Impact:For a role like Supporter Experience and Journeys Lead at St Catherine's Hospice, your cover letter is your chance to shine a light on why social impact matters to you. Share any personal experiences or volunteer work that highlight your commitment to the cause. We want to see your genuine enthusiasm!
Highlight Relevant Experience:Make sure your CV showcases any nonprofit work or projects you've been involved in, even if they were part-time or volunteer roles. Emphasize skills like project management, fundraising, or community engagement. These are key in the nonprofit sector, and we want to see how you can contribute to our mission!
Tailor Your Application:When applying for the Supporter Experience and Journeys Lead, customise your documents to fit the vibe of St Catherine's Hospice. Use our language, reflect our values, and connect your personal goals with our mission. This shows us you’ve done your homework and you're excited to join the team in this part-time capacity.
Don’t Forget Your Availability:As this is a part-time position, clearly outline your availability in your application. Whether you're a student balancing studies or have other commitments, we appreciate transparency. Just pop your available hours in your cover letter or CV so we can see how you fit into our schedule.
How to prepare for a job interview at St Catherine's Hospice
✨Show Your Passion for the Cause
When applying for a part-time role in the nonprofit sector, it's essential to convey your genuine enthusiasm for the mission of St Catherine's Hospice. Be ready to share personal stories or experiences that highlight why social impact matters to you and how you align with their goals.
✨Bring Tangible Examples of Impact
Nonprofits often look for candidates who can demonstrate their ability to create meaningful change. Prepare examples from your past experiences—whether in volunteering, projects, or academic work—that showcase your skills in making a positive impact. Use metrics if possible; it's all about showing how you’ve really contributed.
✨Be Ready for Scenario Questions
Expect to encounter scenario-based questions during your interview. These will assess how you handle real-world challenges in the nonprofit space. For example, how would you deal with limited resources or navigate a conflict with team members? Think through your past experiences to give thoughtful responses.
✨Flexibility and Availability are Key
Since it's a part-time role, they might dig into your availability during the interview. Be open and clear about your schedule and how it can align with St Catherine's Hospice's needs. They’ll want to know that you can commit without compromising your passion for the work!
