At a Glance
- Tasks: Handle calls and provide support to patients and families with care and sensitivity.
- Company: Join St Catherine's Hospice, a respected charity making a real difference in the community.
- Benefits: Part-time hours, flexible weekend shifts, and the chance to contribute to meaningful work.
- Other info: Work in a diverse environment with opportunities for personal and professional growth.
- Why this job: Be the frontline voice that helps those in need and make a positive impact every day.
- Qualifications: GCSE C in English and Maths, excellent communication skills, and a passion for helping others.
The predicted salary is between 12 - 15 £ per hour.
Main duties of the job
About You:
Are you an excellent communicator who enjoys a varied workload? Would you find it rewarding to work in a fast-paced environment and make a difference when it matters most? We are seeking an organised, motivated Advice Line Assistant, with excellent attention to detail skills, time management and organisational skills.
About Us:
St Catherine's Hospice is a respected local charity providing specialist hospice care alongside statutory service partners (GPs, District nursing etc) across West Sussex and East Surrey. We provide care in communities across Surrey and Sussex which are richly diverse and we want to reflect that in everything we do. We celebrate and support difference and welcome applications from all backgrounds. If you believe in the importance of what we do, share our values and want to be a part of an outstanding team building something important, we'd love to hear from you.
We are seeking a weekend Advice Line Assistant to be the frontline voice for referrals and queries to St Catherine's.
Job responsibilities
The Role:
This post is offered on a permanent, part-time basis, working 15 hours per week. These hours are worked Saturday and Sunday from 8am to 4pm.
Advice Line Assistant role will bring:
- Handling calls from patients, families and professionals with sensitivity
- Providing customer service and administrative support to help operate our 365-day service
- Keeping accurate records of all calls and ensuring confidentiality
- Fostering positive working relationships with internal and external colleagues, supporters and the general public
Person Specification
Qualifications
- Educated to at least GCSE C in English and Maths
- Evidence of continuing personal and professional development
- Qualification (RSA) in Secretarial/Administration or equivalent administrative experience
Experience
- Excellent communication both verbal and written, interpersonal and the ability to communicate matters clearly and precisely.
Advice Line Assistant in Crawley employer: St Catherine'S Hospice
At St Catherines Hospice, we pride ourselves on being an exceptional employer that values high standards and compassionate service. Our supportive work culture fosters creativity and collaboration, providing Chefs with the opportunity to develop their skills while making a meaningful impact in the lives of our patients and visitors. With generous benefits, including a competitive pension scheme and ample annual leave, we ensure our team enjoys a healthy work-life balance in a fulfilling environment.
StudySmarter Expert Advice🤫
We think this is how you could land Advice Line Assistant in Crawley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at St Catherine'S Hospice. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like St Catherine'S Hospice before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Advice Line Assistant in Crawley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to St Catherine'S Hospice:Your cover letter is your chance to shine! Tell us why you want to work at St Catherine'S Hospice specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at St Catherine'S Hospice!
How to prepare for a job interview at St Catherine'S Hospice
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
