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- Tasks: Handle calls and provide support to patients and families with care and sensitivity.
- Company: Join St Catherine's Hospice, a respected charity making a real difference in the community.
- Benefits: Part-time hours, flexible weekend shifts, and the chance to contribute to meaningful work.
- Why this job: Be the frontline voice that helps those in need and make a positive impact every day.
- Qualifications: GCSE C in English and Maths, excellent communication skills, and a passion for helping others.
- Other info: Work in a diverse environment with opportunities for personal and professional growth.
The predicted salary is between 12 - 15 £ per hour.
Main duties of the job
About You:
Are you an excellent communicator who enjoys a varied workload? Would you find it rewarding to work in a fast-paced environment and make a difference when it matters most? We are seeking an organised, motivated Advice Line Assistant, with excellent attention to detail skills, time management and organisational skills.
About Us:
St Catherine's Hospice is a respected local charity providing specialist hospice care alongside statutory service partners (GPs, District nursing etc) across West Sussex and East Surrey. We provide care in communities across Surrey and Sussex which are richly diverse and we want to reflect that in everything we do. We celebrate and support difference and welcome applications from all backgrounds. If you believe in the importance of what we do, share our values and want to be a part of an outstanding team building something important, we'd love to hear from you.
We are seeking a weekend Advice Line Assistant to be the frontline voice for referrals and queries to St Catherine's.
Job responsibilities
The Role:
This post is offered on a permanent, part-time basis, working 15 hours per week. These hours are worked Saturday and Sunday from 8am to 4pm.
Advice Line Assistant role will bring:
- Handling calls from patients, families and professionals with sensitivity
- Providing customer service and administrative support to help operate our 365-day service
- Keeping accurate records of all calls and ensuring confidentiality
- Fostering positive working relationships with internal and external colleagues, supporters and the general public
Person Specification
Qualifications
- Educated to at least GCSE C in English and Maths
- Evidence of continuing personal and professional development
- Qualification (RSA) in Secretarial/Administration or equivalent administrative experience
Experience
- Excellent communication both verbal and written, interpersonal and the ability to communicate matters clearly and precisely.
Advice Line Assistant in Crawley employer: St Catherine’s Hospice
Contact Detail:
St Catherine’s Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice Line Assistant in Crawley
✨Tip Number 1
Make sure to research St Catherine's Hospice before your interview. Knowing their mission and values will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As an Advice Line Assistant, you'll need to handle calls with sensitivity. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be ready to showcase your organisational skills during the interview. Think of examples from your past experiences where you managed multiple tasks effectively, as this will highlight your suitability for the role.
✨Tip Number 4
Don't forget to apply directly through the St Catherine's website! It shows you're serious about the position and makes it easier for them to track your application.
We think you need these skills to ace Advice Line Assistant in Crawley
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about handling calls and providing support, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can convey information effectively.
Be Organised and Detail-Oriented: We love a candidate who pays attention to detail! When writing your application, ensure that everything is well-structured and free of errors. This shows us that you can manage tasks efficiently and keep accurate records, just like the role requires.
Reflect Our Values: At St Catherine's Hospice, we celebrate diversity and inclusivity. In your application, share any experiences or values that align with our mission. This helps us see how you could fit into our team and contribute to our community-focused work.
Apply Through Our Website: Don’t forget to apply directly via our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at St Catherine’s Hospice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the role of an Advice Line Assistant. Familiarise yourself with the responsibilities and think about how your skills align with what they’re looking for. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
As communication is key in this role, prepare examples of how you've effectively communicated in previous positions. Think about times when you handled sensitive situations or provided excellent customer service. Practising these scenarios can help you articulate your experience during the interview.
✨Demonstrate Organisational Skills
Since the job requires strong organisational abilities, be ready to discuss how you manage your time and tasks. You could mention specific tools or methods you use to stay organised, especially in a fast-paced environment. This will show that you can handle the varied workload effectively.
✨Emphasise Your Commitment to Care
St Catherine's Hospice values compassion and care. Be prepared to express why you want to work in a charity setting and how you can contribute to their mission. Sharing personal stories or motivations can resonate well and demonstrate your alignment with their values.