At a Glance
- Tasks: Keep our spaces clean and welcoming for patients and visitors.
- Company: Join St Catherines, a compassionate team dedicated to palliative care.
- Benefits: Flexible shifts, full training provided, and a supportive work environment.
- Other info: Inclusive workplace committed to accessibility and support for all.
- Why this job: Make a real difference in people's lives while enjoying a great work-life balance.
- Qualifications: GCSE level education and a positive attitude; experience is a plus but not required.
The predicted salary is between 27800 - 27800 £ per year.
This post is offered on a bank basis, working ad-hoc shifts to cover periods of absence, holiday and business need. Our Housekeeping shifts are 7.30am - 1pm and 1pm - 6.30pm. This is a great opportunity for work life balance in a meaningful and rewarding role, ensuring our high standards of cleanliness are maintained.
Main duties of the job:
- Providing a clean, safe and welcoming environment for our patients, families and visitors.
- Maintaining high standards of cleanliness in both clinical and non-clinical areas.
- Following infection prevention and control procedures throughout your work.
- Cleaning and maintaining patients' rooms, with sensitivity, compassion and respect.
- Ensuring all areas are welcoming and safe for patients, visitors and staff.
Person Specification:
- Knowledge & experience of working to H&SAW, COSHH standards.
- Strong people skills with the ability to communicate effectively at all levels.
- Good motivational skills with the ability to engage and empathise.
- The ability to write and produce clear and effective correspondence.
- Ability to work to deadlines and under pressure.
- Ability to work independently with minimum supervision and as part of a team.
- High standard of personal presentation of work.
- Attention to detail and a strong motivation to maintain high standards.
- Basic PC Skills.
- Confidence to engage with patients, hospice visitors & the general public.
Qualifications:
- Educated to GCSE level or equivalent, good basic English & Maths.
- NVQs or equivalent.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Bank Housekeeping Assistant employer: St Catherine's Hospice
At St Catherines, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment where every team member plays a crucial role in delivering compassionate care. Our Bank Housekeeping Assistants enjoy flexible shifts that promote a healthy work-life balance, alongside opportunities for personal growth and development within a dedicated team committed to high standards of cleanliness and patient care. Join us in making a meaningful impact in the lives of those we serve, while benefiting from our commitment to accessibility and inclusivity in the workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Housekeeping Assistant
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like St Catherine's Hospice and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at St Catherine's Hospice and let us see your personality shine through!
We think you need these skills to ace Bank Housekeeping Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and St Catherine's Hospice.
Get Familiar with Our Brand:Before applying, take some time to learn about St Catherine's Hospice and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at St Catherine's Hospice
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress St Catherine's Hospice.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which St Catherine's Hospice will surely appreciate.
