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For Companies At a Glance
- Tasks: Support patients and families by handling calls with care and providing administrative assistance.
- Company: Join St Catherine’s Hospice, a respected charity making a real difference in the community.
- Benefits: Enjoy generous annual leave, pension contributions, and discounts, plus a day off for volunteering.
- Why this job: Make a meaningful impact in a fast-paced environment while supporting those in need.
- Qualifications: Excellent communication skills and a passion for helping others are essential.
- Other info: Be part of an inclusive team dedicated to compassionate end-of-life care.
The predicted salary is between 10328 - 11303 £ per year.
£10,328.38 to £11,303.84 per annum for 15 hours per week, depending on experience, plus 30% weekend enhancements.
About Us
St Catherine’s Hospice is a respected local charity providing specialist hospice care alongside statutory service partners (GPs, District nursing etc) across West Sussex and East Surrey. We provide care in communities across Surrey and Sussex which are richly diverse and we want to reflect that in everything we do. We celebrate and support difference and welcome applications from all backgrounds. If you believe in the importance of what we do, share our values and want to be a part of an outstanding team building something important, we’d love to hear from you.
The Role
This post is offered on a permanent, part time basis, working 15 hours per week. These hours are worked Saturday and Sunday from 8am to 4pm.
About You
Are you an excellent communicator who enjoys a varied workload? Would you find it rewarding to work in a fast paced environment and make a difference when it matters most? We are seeking an organised, motivated Advice Line Assistant, with excellent attention to detail skills, time management and organisational skills.
Responsibilities
- Handling calls from patients, families and professionals with sensitivity.
- Providing customer service and administrative support to help operate our 365 day service.
- Keeping accurate records of all calls and ensuring confidentiality.
- Fostering positive working relationships with internal and external colleagues, supporters and the general public.
Benefits
- Generous annual leave starting at 25 days, rising to 30 days with length of service, plus Bank Holidays, and an opportunity to buy/sell annual leave days.
- Plus we offer a day off for volunteering & moving house.
- Generous Pension scheme with up to 9% employer contributions or honour of NHS pension.
- Life Assurance Scheme, Counselling Offering, and a range of discounts.
- Enhanced maternity and adoption pay.
How to Apply
If you join St Catherine’s, you’ll be joining a supportive team all working towards a big ambition: a future where everyone approaching death and those who love and care for them can access compassionate, specialist palliative and end of life care. If that sounds like something you’d find fulfilling, please apply today directly on our website. We want our recruitment process to be accessible to everyone and we are proud to be a Disability Confident Level 2 Employer, committed to creating an inclusive, supportive workplace.
Terms & Conditions
Please ensure you have read our employee and recruitment privacy statement prior to applying for this role. Please note a requirement of all roles at St Catherine’s is to complete mandatory E-learning training and remain compliant with this throughout your employment. Must be authorised to work in the United Kingdom, please note we are unable to offer visa sponsorships.
Contact
We are located in Grace Holland Avenue, Pease Pottage, Crawley, West Sussex RH11 9SL. You can access the Hospice by car, bus, bike or walking, with full transport details on our website. If you require any additional information or would like to discuss this role further, please email jobs@stch.org.uk or give us a call on 01293 447353.
Advice Line Assistant employer: St Catherine’s Hospice
Contact Detail:
St Catherine’s Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice Line Assistant
✨Tip Number 1
Get to know the organisation! Research St Catherine’s Hospice and understand their mission and values. This will help you connect with the interviewers and show that you genuinely care about the work they do.
✨Tip Number 2
Practice your communication skills! As an Advice Line Assistant, you'll need to handle calls with sensitivity. Role-play with a friend or family member to get comfortable with different scenarios you might face.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you managed multiple tasks effectively. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to be part of our amazing team at St Catherine’s.
We think you need these skills to ace Advice Line Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the values and mission of St Catherine’s Hospice. Highlight your communication skills and any relevant experience that shows you can handle a varied workload with sensitivity.
Showcase Your Organisational Skills: As an Advice Line Assistant, being organised is key! Use your application to demonstrate how you manage your time effectively and keep accurate records. Share examples that show your attention to detail.
Be Genuine and Passionate: Let your passion for providing compassionate care shine through in your application. We want to see your enthusiasm for making a difference in people’s lives, so don’t hold back on sharing why this role matters to you.
Apply Through Our Website: Remember, the best way to apply is directly through our website. It’s straightforward and ensures your application goes straight to us. Plus, it shows you’re keen to be part of our team at St Catherine’s!
How to prepare for a job interview at St Catherine’s Hospice
✨Know the Mission
Before your interview, take some time to understand St Catherine’s Hospice and its mission. Familiarise yourself with their values and the importance of the work they do. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Communication Skills
As an Advice Line Assistant, excellent communication is key. Practice answering common interview questions clearly and concisely. You might even want to role-play with a friend or family member to get comfortable with handling sensitive topics, as this role involves speaking with patients and families.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your time and stay organised, especially in a fast-paced environment. Think of specific examples from your past experiences where you successfully handled multiple tasks or maintained accurate records, as these are crucial for the role.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! This shows your enthusiasm and helps you gauge if the role is right for you. Consider asking about the team dynamics, training opportunities, or how they support staff wellbeing, which aligns with the compassionate ethos of St Catherine’s.