At a Glance
- Tasks: Lead a team to create a welcoming reception experience for all visitors.
- Company: St Catherine’s Hospice, dedicated to compassionate care and support.
- Benefits: Supportive work environment, professional development, and the chance to make a difference.
- Other info: Join a passionate team and grow your career in a meaningful role.
- Why this job: Be the friendly face of our hospice and help improve lives every day.
- Qualifications: Experience in team leadership, customer service, and strong admin skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you a calm, organised and compassionate team leader who can help create a warm and professional first impression for everyone who contacts or visits St Catherine’s Hospice? We’re looking for a Reception & Administration Lead to oversee the smooth running of our reception function, supporting our receptionists and volunteers to provide a welcoming, sensitive and efficient experience for patients, families, visitors, colleagues and supporters.
This is a hands‑on role with a regular presence on reception, including daily lunch cover, holiday cover and additional support during busy periods. However, it is not primarily a receptionist role. A key part of the post is taking responsibility for the administration, coordination and processes that sit around reception, so our receptionists can focus on visitors, callers and the people using our services.
You’ll manage rotas, support and develop staff and volunteers, oversee reception administration, help maintain good data in our CRM system, and take a continuous improvement approach to making reception as welcoming, well organised and effective as possible.
About You
- Experience of supervising or leading a team, including managing rotas
- Previous reception, customer service or front‑of‑house experience
- Strong administration skills and confidence using Microsoft packages
- A warm, professional and sensitive approach, especially in challenging or emotional situations
- The confidence to organise, prioritise, improve processes and support others
Reception & Administration Lead employer: St Catherine's Hospice, Lancashire
St Catherine’s Hospice is an exceptional employer that values compassion and teamwork, providing a supportive environment for its staff and volunteers. With a focus on employee growth and development, the organisation fosters a culture of continuous improvement, ensuring that every team member can contribute to creating a welcoming atmosphere for patients and their families. Located in a community-centric setting, working here means being part of a dedicated team that makes a meaningful impact in people's lives.
Contact Details:
St Catherine's Hospice, Lancashire Recruitment Team
