At a Glance
- Tasks: Supervise customer service at The Mill café and ensure exceptional hospitality.
- Company: St Catherine's Hospice, a caring community-focused organisation.
- Benefits: Comprehensive training, flexible hours, and the chance to make a difference.
- Other info: Perfect for evenings and weekends, with opportunities for personal growth.
- Why this job: Join a passionate team and enhance the experience of our valued customers.
- Qualifications: Outstanding customer service skills; hospitality experience is a plus but not required.
The predicted salary is between 20000 - 25000 £ per year.
St Catherine's Hospice, located in Bamber Bridge, is seeking a passionate Bank Customer Service Supervisor to enhance our hospitality team at The Mill café and for outside catering services. This role focuses on delivering exceptional customer service and anticipating customer needs.
While experience in hospitality is beneficial, it's not essential as we provide comprehensive training. Candidates should show evidence of outstanding customer service skills and apply as soon as possible to be considered.
Hospice Cafe Customer Service Supervisor (Evenings/Weekends) employer: St Catherine's Hospice, Lancashire
St Catherine's Hospice is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for those passionate about customer service in the hospitality sector. Located in Bamber Bridge, employees benefit from flexible working hours, comprehensive training, and opportunities for personal growth while contributing to a meaningful cause that positively impacts the community. Join us at The Mill café, where your dedication to outstanding service will be valued and rewarded.
Contact Details:
St Catherine's Hospice, Lancashire Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hospice Cafe Customer Service Supervisor (Evenings/Weekends)
✨Tip Number 1
Get to know the company! Research St Catherine's Hospice and The Mill café. Understanding their mission and values will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations in a café environment. This will prepare you for any questions they might throw your way during the interview.
✨Tip Number 3
Show off your personality! When you apply, let your passion for hospitality shine through. Be yourself and share why you want to work at The Mill café – it’s all about making that personal connection.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you note or email. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Hospice Cafe Customer Service Supervisor (Evenings/Weekends)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about making a difference in people's experiences at The Mill café.
Highlight Relevant Skills:Even if you don't have direct experience in hospitality, focus on any transferable skills you have. Think about times you've provided excellent service or gone above and beyond for someone – we love to see that!
Be Yourself:Don't be afraid to let your personality come through in your application. We value authenticity and want to get to know the real you, so feel free to share your unique approach to customer service.
Apply Through Our Website:Make sure to submit your application through our website for the best chance of being considered. It’s the easiest way for us to keep track of all the amazing candidates like you!
How to prepare for a job interview at St Catherine's Hospice, Lancashire
✨Know the Café Inside Out
Before your interview, take some time to research St Catherine's Hospice and The Mill café. Familiarise yourself with their menu, values, and any recent news. This shows genuine interest and helps you connect your answers to their mission.
✨Showcase Your Customer Service Skills
Prepare specific examples of how you've delivered exceptional customer service in the past. Think about times when you anticipated a customer's needs or resolved a difficult situation. This will demonstrate your suitability for the role.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle certain situations in a café environment. Practice responses to scenarios like dealing with a dissatisfied customer or managing a busy shift. This will help you think on your feet during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team dynamics, training opportunities, or how they measure success in customer service. This shows you're engaged and serious about the role.
