At a Glance
- Tasks: Deliver exceptional customer service in a vibrant café and catering environment.
- Company: Join the passionate team at St Catherine’s Hospice, focused on people and community.
- Benefits: Flexible hours, full training provided, and a rewarding work atmosphere.
- Other info: Perfect for those seeking a new challenge with opportunities for personal growth.
- Why this job: Make a difference while gaining valuable experience in hospitality and customer service.
- Qualifications: No prior experience needed; just a passion for great service and teamwork.
The predicted salary is between 10 - 12 £ per hour.
Over 18’s only as will be required to work on the bar. Hours – variable hours available, will include evenings and weekends – please include your availability in your covering letter.
About the role
People are at the centre of everything we do at St Catherine’s Hospice. We’re recruiting a bank customer services supervisor who is just as passionate about anticipating and exceeding customer expectations to join our thriving hospitality team at The Mill café and outside catering.
Requirements
Although previous experience of the hospitality sector would be beneficial, it is not essential – if you can demonstrate evidence of delivering exceptional customer service, we want to hear from you. Full training and up‑skilling to meet the requirements of the position will be provided, making it a fantastic opportunity for someone with existing transferable skills who is looking for a new challenge in a diverse, rewarding environment.
How to apply
For more information about the role please email themill@stcatherines.co.uk. Please forward your CV and a covering letter outlining how you meet the requirements of the person specification to peopleteam@stcatherines.co.uk. We may choose to close this vacancy if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Bank Customer Service worker (Hospitality) employer: St Catherine's Hospice, Lancashire
At St Catherine’s Hospice, we pride ourselves on creating a supportive and inclusive work environment where our team members are empowered to deliver exceptional customer service. With comprehensive training and development opportunities, you will thrive in a role that not only values your contributions but also allows for personal growth within our vibrant hospitality team at The Mill café. Join us in making a meaningful impact while enjoying the flexibility of variable hours that fit your lifestyle.
Contact Details:
St Catherine's Hospice, Lancashire Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Bank Customer Service worker (Hospitality)
✨Tip Number 1
Get to know the company! Research St Catherine’s Hospice and their values. When you understand what they stand for, you can tailor your approach and show how you fit right in with their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about exceeding customer expectations, think of examples from your past experiences where you’ve gone above and beyond. Be ready to share these during any interviews.
✨Tip Number 3
Be flexible with your availability! Since the hours are variable and include evenings and weekends, make sure to highlight your availability in your application. This shows you're keen and ready to jump in whenever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Don’t forget to include a covering letter that clearly outlines how you meet the requirements – it’s your chance to shine!
We think you need these skills to ace Bank Customer Service worker (Hospitality)
Some tips for your application 🫡
Show Your Passion:When writing your covering letter, let us know why you're excited about the role. We love seeing candidates who are genuinely passionate about customer service and hospitality!
Highlight Your Availability:Since the hours can be variable, make sure to clearly state your availability in your covering letter. This helps us understand when you can jump in and support our team!
Tailor Your CV:Don’t just send a generic CV! Tailor it to highlight any relevant experience or skills that match the job description. Even if you don’t have direct hospitality experience, showcase your transferable skills.
Apply Early:We might close the vacancy once we have enough applications, so don’t wait around! Head over to our website and submit your application as soon as you can to avoid missing out.
How to prepare for a job interview at St Catherine's Hospice, Lancashire
✨Know Your Customer Service Basics
Brush up on the key principles of exceptional customer service. Think about how you can demonstrate your ability to anticipate and exceed customer expectations, as this is crucial for the role at St Catherine’s Hospice.
✨Show Your Passion for Hospitality
Even if you don’t have direct experience in hospitality, be ready to share examples from your past where you’ve delivered great service. Highlight any transferable skills that make you a good fit for the café and catering environment.
✨Be Ready for Flexible Hours
Since the role involves variable hours, including evenings and weekends, be prepared to discuss your availability openly. This shows your willingness to adapt and meet the needs of the team.
✨Prepare Questions for Them
Think of thoughtful questions to ask during the interview. This not only shows your interest in the role but also helps you understand if the position aligns with your career goals and values.
