Team Leader - Coventry

Closing Date: Thursday 21st August 2025

Job Title:Team Leader

Reports to:Youth Services Operations Manager

Salary:Scale SO2, Point 32 – 34, £31,925 – £33,800

Hours of work:37.5 hours per week (full-time)

Key Responsibilities:

Leadership and Management

As Team Leader you will:

• Manage a range of front-line roles such as Progression Coaches, including supporting in their recruitment, supervision, training, and performance management.
• Conduct good quality PIE informed one to one sessions and team meetings.
• Provide case load allocation and management to ensure young person’s support is provided in line with needs assessment, support planning, risk management and contractual obligations.
• Supervise any work placement students and volunteers, ensuring that the work they are given is appropriate and monitored.
• Be responsible for the overall health, safety and welfare of self and others.

Service Delivery and Operations

• Ensure services to young people are welcoming, effective, responsive, safe, needs and outcome led.
• Ensure support files and plans are person centered, accurate and up to date by performing regular quality assurance file audits and provide the Youth Services Operations Manager with regular updates.
• Assist with funding applications and bids as required.
• Ensure the maximum number of young people residing at accommodation-based services move into independent accommodation by monitoring and overseeing move on plans including the provision of support after they have moved on.
• Ensure young people who are provided with Floating Support Services remain and sustain their accommodation, by monitoring and overseeing.
• Ensure delivery of Life skills programmes including access to learning, skills and work opportunities and family mediation support in line with individual young people’s support packages.
• Ensure that young people’s risk and needs assessments are carried out, regularly reviewed and that safeguarding policies and practices are followed.
• Support the Youth Services Operations Manager and play an active part in the budget setting process and thereafter monitor service budgets to ensure cost efficiency.
• Ensure that actions from audits, inspections and assessments are closed within agreed timescales.

Housing Services (accommodation based only)

• Work closely with Property Service colleagues to ensure that all schemes are well maintained and physically and financially sustainable.
• Where you are responsible for commercial and/or residential buildings, ensure the delivery of high-quality housing services, including managing and leading housing staff, maximising rental income, and managing arrears; dealing with and responding to anti-social behaviour; dealing with and responding to tenancy and license issues; managing waiting lists as required and leading the voids and letting process on site.
• Where you are responsible for commercial and/or residential buildings, ensure that buildings remain in good condition, working with central teams and freeholders/landlords as required to ensure responsive repairs and maintenance are carried out.
• Where you are responsible for commercial and/or residential buildings, ensure that contractors are held to account for their performance on site and escalating any issues to Property Services.
• Where you are responsible for commercial and/or residential buildings, ensure that all compliance and health and safety requirements are delivered on site, working with central teams to ensure access is provided for contractors and other third parties and that non-specialist monitoring, testing, risk assessing and checking is completed in accordance with St Basil’s processes, policies, and procedures.
• Ensure that your services and your teams meet St Basils obligations to its regulators including Ofsted, the Regulator of Social Housing (RSH), and the Charity Commission.
• Be part of an on-call Rota to provide an out of hours on call service.
• Ensure that your team provides high quality intensive housing management services and, where you are responsible for a floating support team, high quality information advice and guidance in relation to housing and welfare benefit issues.

Quality Assurance

• Work with St Basil’s Head of Quality Standards & Registered Service Manager and your Youth Services Operations Manager to ensure that under 18, looked after and care leaver regulatory compliance and quality assurance is achieved.
• Work with St Basil’s central teams and your manager to ensure that the RSH’s standards are adhered to, and any non-conformance or risk of non-conformance is reported
• Ensure that any complaints are dealt with quickly and effectively in line with St Basils complaints policy and participate in investigations as and when required.

Strategy and Policy

• Identify opportunities, build partnerships, and support business development projects to expand and improve supported housing and development activities.
• Participate in the review of policies and procedures as required. This includes supporting in the review and update of St Basils policies and procedures and ensure policies and procedures are followed and promoted across your service teams.

Partnership Working

• Represent and promote the work of St Basils both internally and externally.
• Ensure the delivery of a range of participation, co-production and involvement opportunities are provided for young people. This includes developing services with a focus on co-production in line with St Basils inclusion and involvement strategy.

Maintain effective working relationships with key partners, commissioners, funders, external services, and the local community.

QUALIFICATIONS

Essential:

• NVQ 4 Health & Social Care, Advice & Guidance, Leadership or equivalent or working towards
• Level 3 qualification in housing management or equivalent or willing to work towards within a reasonable time period.

Desirable:

• NVQ 5 in Health & Social Care or Housing
• A level 4 qualification in housing management or equivalent.

ROLE EXPERIENCE

Essential:

• Experience of working within the following areas Experience of working within the following areas:
• Youth Work
• Residential or Social Work
• Probation/Criminal justice
• Community Work
• Education and Training
• Housing and Support
• Experience of managing staff and dealing with performance issues promptly

KNOWLEDGE

Essential:

• Up to date knowledge of welfare rights and relevant legislation

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