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- Tasks: Lead a team to manage donor data and support fundraising efforts.
- Company: Join St Basils, a charity dedicated to supporting young people in Birmingham.
- Benefits: Enjoy a competitive salary, full-time hours, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing donor relationships and supporting vital fundraising initiatives.
- Qualifications: Experience with charity CRMs and managing donation processes is essential.
- Other info: This is a permanent role with a focus on data accuracy and compliance.
The predicted salary is between 29090 - 31014 £ per year.
Closing Date: Monday 30th June 2025
Reports to: Head of Fundraising and Communications
Salary: SO1 – Point 29 - 31 (£29,090 - £31,014 per annum, pro rata)
Hours of work: Full time Permanent Contract at 37.5 hours per week
Key Responsibilities:
- Database Management: You will manage and oversee our CRM, ensuring data accuracy, compliance, and efficiency.
- Donor Data & Insights: You will ensure we maintain clean, well-structured donor records, producing reports as requested by the fundraising team and insights to support our fundraising strategy.
- Donation Processing: Manage the accurate recording and reconciliation of donations across multiple income streams, including online, offline, regular giving, and events.
- Gift Aid Management: Ensure Gift Aid claims are processed accurately and in line with HMRC regulations.
- Donor Stewardship: Support fundraising teams in implementing thank-you processes, ensuring timely and personalised donor acknowledgments.
- CRM Support & Training: Provide guidance and training to the team on best practices for data entry, reporting, and system functionality.
- System Integration & Development: Work with the wider St Basils team to optimise the use of our CRM and explore integrations with other platforms, if appropriate.
- Team management: You will lead a small team in ensuring they are fully supported to deliver the key aspects of this important strategic area.
- Work with the Head of Fundraising and Communication to make sure that all our fundraising activities are GDPR compliant.
Essential Role Experience:
- Experience of managing charity data.
- Experience of processing donations, Gift Aid, and thank-you acknowledgments.
- Experience in training and supporting teams in CRM best practice.
Essential Qualification:
- Proven experience or working with charity CRMs (Beacon and/or Raisers Edge).
Support Relations Lead - Birmingham employer: St Basils
Contact Detail:
St Basils Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Relations Lead - Birmingham
✨Tip Number 1
Familiarise yourself with the specific CRM systems mentioned in the job description, such as Beacon and Raisers Edge. Understanding their functionalities will not only boost your confidence but also demonstrate your proactive approach to the hiring team.
✨Tip Number 2
Network with professionals in the charity sector, especially those who have experience in donor data management. Engaging in conversations can provide you with valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Showcase your understanding of GDPR compliance in your discussions or interviews. Being knowledgeable about data protection regulations is crucial for this role, and it will highlight your commitment to ethical practices in fundraising.
✨Tip Number 4
Prepare to discuss your experience in managing teams and training others on CRM best practices. Highlighting your leadership skills and ability to support colleagues will be key in demonstrating your fit for the Support Relations Lead position.
We think you need these skills to ace Support Relations Lead - Birmingham
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and essential qualifications. Tailor your application to highlight your relevant experience in managing charity data and processing donations.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with charity CRMs, particularly Beacon and/or Raisers Edge. Provide specific examples of how you've managed donor data and processed Gift Aid claims.
Showcase Team Management Skills: If you have experience leading a team, make sure to mention it. Discuss how you've supported team members in CRM best practices and any training you've provided.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Support Relations Lead role.
How to prepare for a job interview at St Basils
✨Know Your CRM Inside Out
Since the role involves managing a CRM, make sure you are familiar with the specific systems mentioned in the job description, like Beacon or Raisers Edge. Be prepared to discuss your previous experiences with these platforms and how you've used them to improve data accuracy and efficiency.
✨Demonstrate Your Donor Stewardship Skills
The position requires effective donor stewardship, so think of examples where you've successfully managed donor relationships. Be ready to share how you’ve implemented thank-you processes and personalised acknowledgments that made a difference.
✨Showcase Your Team Management Experience
As you'll be leading a small team, highlight your leadership skills. Prepare to discuss how you've supported and trained team members in the past, particularly in areas related to CRM best practices and data management.
✨Understand GDPR Compliance
Since the role involves ensuring GDPR compliance in fundraising activities, brush up on your knowledge of data protection regulations. Be ready to explain how you've ensured compliance in previous roles and how you would approach this responsibility in the new position.
