Closing Date: Thursday 5th June 2025
Job Title: Support Relations Lead
Reports to: Head of Fundraising and Communications
Salary: SO1 – Point 29 - 31 (£29,090 - £31,014 per annum, pro rata)
Hours of work: Full time Permanent Contract at 37.5 hours per week
Key Responsibilities:
- Database Management: You will manage and oversee our CRM, ensuring data accuracy, compliance, and efficiency.
- Donor Data & Insights: You will ensure we maintain clean, well-structured donor records, producing reports as requested by the fundraising team and insights to support our fundraising strategy
- Donation Processing: Manage the accurate recording and reconciliation of donations across multiple income streams, including online, offline, regular giving, and events.
- Gift Aid Management: Ensure Gift Aid claims are processed accurately and in line with HMRC regulations.
- Donor Stewardship: Support fundraising teams in implementing thank-you processes, ensuring timely and personalised donor acknowledgments.
- CRM Support & Training: Provide guidance and training to the team on best practices for data entry, reporting, and system functionality.
- System Integration & Development: Work with the wider St Basils team to optimise the use of our CRM and explore integrations with other platforms, if appropriate.
- Team management: you will lead a small team in ensuring they are fully supported to deliver the key aspects of this important strategic area
- Work with the Head of Fundraising and Communication to make sure that all our fundraising activities are GDPR compliant.
Essential Role Experience
- Experience of managing charity data
- Experience of processing donations, Gift Aid, and thank-you acknowledgments.
- Experience in training and supporting teams in CRM best practice
Essential Qualification
- Proven experience or working with charity CRMs (Beacon and/or Raisers Edge)
