Support Administrator - Solihull (Fixed Term until September 2026)

Closing date: Wednesday 3rd December 2025

Job Title: Support Administrator – Solihull (Fixed Term Contract)

Reports to: Team Leader

Salary: Scale 4, Point 24, £24,570 per annum pro rota

Hours of work: Part Time (18.75 hours per week)

Contract: Fixed Term until September 2026

Organisation: St Basils – dedicated to safeguarding and promoting the welfare of children and young people, with a commitment to equality, diversity and inclusion.

Key Responsibilities

• Provide day‑to‑day support to Homeless Prevention Workers (HPW) to enable efficient office operation.
• Support the Solihull Pathway Projects as required.
• Answer telephone calls, respond to requests, take messages and liaise with appropriate Officers in the hub.
• Ensure referrals are picked up promptly on the shared email & Jigsaw Dashboard.
• Send out Duty to Refer (DTR) information upon request.
• Liaise with the contact centre and advance referrals to the Homeless Prevention Coordinator.
• Maintain an appointment‑based system to enhance service delivery and book appointments for young people.
• Distribute feedback forms to young people for completion.
• Administer meetings: prepare agendas and papers, and take minutes.
• Keep displays around the Youth hub up‑to‑date and relevant.
• Support the wider team with additional tasks when required.
• Assist with the weekly preparation of duty rota’s.
• Arrange partnership events for the hub as needed.
• Complete incident and accident reports.

Data Duties

• Administer day/savers and food bank vouchers, maintaining records for reporting.
• Assist the Team Leader with petty cash administration and record‑keeping.
• Complete monthly and quarterly reporting data for the Data Officer.
• Ensure the hub’s monthly, quarterly and annual reporting timetable is followed.

Qualifications

Essential:

• English Language and Mathematics to GCSE Grade C or above or equivalent qualifications.

Desirable:

• NVQ Level 2 Advice & Guidance, Health & Social Care or equivalent.

Role Experience

Essential:

• Office experience / ability to work to deadlines.
• Experience managing and analysing complex project statistical data.
• Delivering frontline triage or assessment services.

Desirable:

• Experience working with young people in settings such as Youth Work, Residential or Social Work, Probation, Community Work, Education and Training, or Housing.

Knowledge

Essential:

• Knowledge of and commitment to equal opportunities and anti‑discriminatory practice.
• Ability to work with figures and to maintain and improve standards.