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For Companies At a Glance
- Tasks: Handle repair requests, manage work orders, and maintain electronic records.
- Company: Join St Basils, a leading organisation dedicated to supporting young people in housing.
- Benefits: Enjoy a competitive salary, full-time hours, and opportunities for professional growth.
- Why this job: Be part of a supportive team making a real difference in the community.
- Qualifications: GCSE English and Maths at C grade or above; IT skills and office experience preferred.
- Other info: Flexible working environment with potential for career advancement.
The predicted salary is between 20700 - 24570 £ per year.
CLOSING DATE: Tuesday 5th August 2025
Job Title: Property Services Administrator
Reports to: Repairs, Maintenance & Void Works Manager
Salary: Scale 4, Points 23, £24,570 per annum, pro rata
Hours of work: Full Time (37.5 hours per week)
Key Responsibilities:
- To take repair calls and requests from St Basils colleagues and customers and to carry out an initial diagnosis as to repair requirements
- To raise work instructions/orders for all day to day and void works to be carried out by in-house operatives or (where specialist or at peaks of workload) by external partner contractors
- To monitor all live works orders, to chase any outstanding work and to keep the housing repairs electronic records consistently up to date
- To plan and schedule work for internal operatives and to make appointments, where necessary
- To manage the completion of all orders, updating the system on a daily basis
- To raise tenancy satisfaction requests electronically and to review and report upon results
- To review all submitted invoices against the original order value and to seek such authorisations as are necessary for any variations
- To process all invoices for payment and to update the sharing system when payment is made.
- To provide regular reports and management information for the manager and other colleagues as required
- To provide an administration service across the Property Services Team, to include typing, diary management, filing, systems management etc
- To provide cover for colleagues within the Property Service Team and elsewhere within St Basils when necessary
- To take and record customer complaints and to ensure that these are properly recorded and reported.
QUALIFICATIONS
Essential:
- GCSE English and Maths – C Grade and above or equivalent
Desirable:
- High Level of IT Skills, proficient in Microsoft Office
ROLE EXPERIENCE
Essential:
- Experience of working in a busy office environment
- Up to date experience of Microsoft Office Applications
- Experience of housing software and repairs applications
- Work within property services/construction environment
Desirable:
- Experience working within the same industry (Housing)
- Knowledge and experience gained from a property maintenance or technical environment
KNOWLEDGE
Essential:
- Knowledge of setting up and monitoring administrative systems for higher volume activities
- Knowledge of how property repairs are reported and analysed
- Knowledge of building trades and other order raising and management
#J-18808-Ljbffr
Property Services Administrator - Birmingham employer: St Basils
Contact Detail:
St Basils Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Services Administrator - Birmingham
✨Tip Number 1
Familiarise yourself with the specific software and tools used in property services administration. If you have experience with housing software or repairs applications, be ready to discuss how you've used them effectively in past roles.
✨Tip Number 2
Brush up on your knowledge of building trades and property repairs. Understanding the basics will help you diagnose repair requests more accurately and demonstrate your expertise during the interview.
✨Tip Number 3
Prepare examples from your previous work experience that showcase your ability to manage multiple tasks in a busy office environment. Highlight any instances where you successfully handled customer complaints or improved administrative processes.
✨Tip Number 4
Network with professionals in the property services field. Attend local events or join online forums to connect with others in the industry, which can provide valuable insights and potentially lead to job referrals.
We think you need these skills to ace Property Services Administrator - Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property services or administration. Emphasise your skills in managing repairs, using housing software, and any experience in a busy office environment.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities listed in the job description. Mention your familiarity with Microsoft Office and any relevant experience in handling customer complaints or managing work orders.
Highlight Relevant Qualifications: Clearly state your GCSE qualifications in English and Maths, as well as any additional certifications or training that relate to property services or administration. This will show you meet the essential criteria.
Showcase Your IT Skills: Since a high level of IT skills is desirable, mention your proficiency in Microsoft Office applications and any other relevant software you have used in previous roles. Provide examples of how you've used these skills effectively.
How to prepare for a job interview at St Basils
✨Know Your Role
Familiarise yourself with the key responsibilities of a Property Services Administrator. Understand the processes involved in taking repair calls, raising work orders, and managing invoices. This will help you demonstrate your knowledge during the interview.
✨Showcase Your IT Skills
Since a high level of IT skills is essential for this role, be prepared to discuss your experience with Microsoft Office and any housing software you've used. Consider bringing examples of how you've used these tools effectively in previous roles.
✨Demonstrate Your Experience
Highlight your experience working in a busy office environment and any relevant experience in property services or construction. Be ready to share specific examples of how you've managed administrative tasks and dealt with customer complaints.
✨Prepare Questions
Think of insightful questions to ask about the team and the company culture at St Basils. This shows your interest in the role and helps you determine if it's the right fit for you.
