At a Glance
- Tasks: Lead third-line support and enhance our Housing Management System while collaborating with teams.
- Company: Join St Basils, a supportive organisation focused on technology and community improvement.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with a chance to work on innovative tech solutions.
- Why this job: Make a real difference by improving technology that supports our community.
- Qualifications: Experience in business analysis and strong communication skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
All potential candidates should read through the following details of this job with care before making an application.
- The Vacancy
- ICT Business Analyst
- Fixed Term Contract until 30.11.2027
- Grade Scale PO1, Points 33 –36: £33,856 - £36,486
- 37.5 hours per week
St Basils is looking for an experienced Business Systems Specialist to provide third-line support and help shape how technology is used across our organisation.
Working closely with colleagues, suppliers and the wider ICT Team, you will support the design, configuration and continuous improvement of our key business applications.
You will take a leading role in the development and effective use of our Housing Management System while acting as the bridge between business stakeholders and technical teams.
This is a varied role combining technical support, business analysis, system implementation, reporting, testing and user training.
Key Responsibilities
- Lead on third-line specialist support for our Housing Management System and other core business applications.
- Manage and support software upgrades, new system implementations and system enhancements.
- Gather and analyse business requirements, map processes and translate operational needs into effective system solutions.
- Engage with stakeholders across St Basils to understand expectations, identify gaps and uncover opportunities for improvement.
- Support colleagues with day-to-day technical and user issues relating to CRM and other business systems.
- Use SQL and SSRS to produce reports and help monitor and improve data integrity.
- Develop testing programmes, functional specifications and robust test plans for business systems.
- Conduct quality assurance and system testing before changes are released.
- Produce clear system documentation, guidance and process records.
- Prepare and deliver short software update and training sessions for colleagues.
- Liaise with remote support teams, software suppliers and third-party vendors to resolve issues.
- Help colleagues understand and make effective use of the software available to them.
- Support new technology initiatives and remain flexible in working with software already in use or planned for introduction.
- Ensure all work complies with St Basils' information systems policies, standards and guidelines. xsabvtc
About you
You will be a supportive and solutions-focused specialist who can communicate confidently with both technical and non-technical audiences.
- You will be comfortable investigating complex issues, c
- Please click on the apply button to read the full job description
ICT Business Analyst employer: St Basils
At St Basils, we pride ourselves on being an exceptional employer dedicated to the welfare of children and young people. Our inclusive work culture fosters equality and diversity, providing employees with meaningful opportunities for growth and development within the charity sector. Located in a supportive environment, we offer competitive salaries and a commitment to professional advancement, making us an ideal choice for those seeking a rewarding career in governance and administration.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Business Analyst
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at St Basils that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace ICT Business Analyst
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at St Basils, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at St Basils can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at St Basils will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at St Basils
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at St Basils. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at St Basils.
