Operations Business Support & Safeguarding Officer
Grade Scale 6 Points 26–28: £27,016 - £28,821
37.5 hours per week
Join St Basils and Make a Difference
Are you an organised, proactive administrator with a passion for safeguarding and supporting young people? Do you enjoy improving processes, working with digital systems, and collaborating with teams to deliver high-quality services?
St Basils is looking for an Operations Business Support & Safeguarding Officer to join our Progression Directorate. This is an exciting opportunity to play a vital role in supporting operational excellence while helping to ensure the safety and wellbeing of young people experiencing homelessness.
As part of a Psychologically Informed Environment (PIE), you'll contribute to delivering high-quality administrative, safeguarding, and business support services that make a real difference.
About the Role
As the Operations Business Support & Safeguarding Officer, you will provide comprehensive business and operational support across the organisation. You will work closely with operational managers, safeguarding leads, and quality teams to ensure effective administration, regulatory compliance, data reporting, and continuous service improvement.
You will also play a key role in supporting safeguarding processes, maintaining accurate records, monitoring incidents, producing reports, coordinating meetings, and providing training on key digital systems.
About You
We're looking for someone who has:
- Excellent organisational and administrative skills.
- Experience supporting safeguarding or compliance processes.
- Strong attention to detail and the ability to manage confidential information.
- Experience producing reports and analysing data.
- Confidence using digital systems and Microsoft Office applications.
- Excellent communication and interpersonal skills.
- The ability to prioritise a varied workload and meet deadlines.
- Experience delivering training or supporting colleagues with systems is desirable.
- A commitment to equality, diversity, inclusion, and safeguarding.
Experience working within housing, social care, education, health, or the voluntary sector would be advantageous but is not essential.
Why Join St Basils?
At St Basils, you'll become part of a passionate organisation dedicated to preventing youth homelessness and helping young people build brighter futures.
In return, we offer:
- Competitive salary.
- Generous annual leave.
- Pension scheme.
- Wellbeing support.
- Employee discounts.
- Ongoing training and professional development.
- A supportive team that celebrates success and supports one another.
If you're passionate about delivering excellent business support while contributing to safeguarding and quality services, we'd love to hear from you.
The Charity
St Basils is the largest organisation in the West Midlands working exclusively with young people aged 16–25 who are homeless or at risk of homelessness.
Every year, we support more than 4,000 young people across Birmingham, Sandwell, Solihull, Warwickshire, Worcestershire, Wyre Forest, and Coventry.
Through our prevention, accommodation, and support services, we help young people build the stability, skills, and confidence they need to move towards independent living, education, training, and employment, breaking the cycle of homelessness and creating brighter futures.
Each year, more than 1,000 young people are supported in our 45+ accommodation schemes, including some young parents and their children.
Alongside our regional services, St Basils works nationally with young people and partners through our Youth Voice programme and our Positive Pathway Framework, helping to influence and improve services across the country.
If you are passionate about helping young people build brighter futures and want to be part of an organisation that makes a difference every day, we would love to hear from you.
St Basils is an accredited Disability Confident Leader employer, committed to employing, keeping and developing all our people. We want everyone’s recruitment journey with us to be positive and fair.
Please let us know if you need any reasonable adjustments, additional support, or accessibility assistance during the application process.
For informal enquiries, please contact the recruitment team at recruitment@stbasils.org.uk, quoting the relevant job reference number.
Proof of right to work in the UK will be required for all applicants in line with UK Home Office requirements before an employment offer can be confirmed.
St Basils is committed to safeguarding young people and ensuring our recruitment processes minimise potential risks. We are an official registered provider of Ofsted Supported Accommodation Services (registration number 2762394).
All successful applicants will be subject to appropriate safer recruitment checks, including an enhanced DBS check, full employment history checks and references covering the required period.
The Benefits
Benefit 1
Benefit 2
Benefit 3
Benefit 4
Our Values
- Innovation
We are creative and fearless in our work.
- Accountability
We take ownership of our work and lead from the front.
- Teamwork
We collaborate widely and build supportive environments.
The Charity St Basils is the largest organisation in the West Midlands working exclusively with young people aged 16–25 who are homeless or at risk of homelessness. Every year, we support more than 4,000 young people across Birmingham, Sandwell, Solihull, Warwickshire, Worcestershire, Wyre Forest, and Coventry. Through our prevention, accommodation, and support services, we help young people build the stability, skills, and confidence they need to move towards independent living, education, training, and employment, breaking the cycle of homelessness and creating brighter futures. Each year, more than 1,000 young people are supported in our 45+ accommodation schemes, including some young parents and their children. Alongside our regional services, St Basils works nationally with young people and partners through our Youth Voice programme and our Positive Pathway Framework, helping to influence and improve services across the country. If you are passionate about helping young people build brighter futures and want to be part of an organisation that makes a difference every day, we would love to hear from you. St Basils is an accredited Disability Confident Leader employer, committed to employing, keeping and developing all our people. We want everyone’s recruitment journey with us to be positive and fair. Please let us know if you need any reasonable adjustments, additional support, or accessibility assistance during the application process. For informal enquiries, please contact the recruitment team at recruitment@stbasils.org.uk, quoting the relevant job reference number. Proof of right to work in the UK will be required for all applicants in line with UK Home Office requirements before an employment offer can be confirmed. St Basils is committed to safeguarding young people and ensuring our recruitment processes minimise potential risks. We are an official registered provider of Ofsted Supported Accommodation Services (registration number 2762394). All successful applicants will be subject to appropriate safer recruitment checks, including an enhanced DBS check, full employment history checks and references covering the required period.
Benefits
BHSF Connect App
Blue Light Card
EAP - Employee Assistance Program
City Save Credit Union
Operations Business Support & Safeguarding Officer in Birmingham employer: St Basils Charity
St Basils is an exceptional employer dedicated to making a meaningful impact on the lives of young people facing homelessness. With a strong focus on employee development, a supportive work culture, and a commitment to innovation and accountability, staff members are empowered to contribute to vital services while enjoying benefits like access to the Employee Assistance Program and the Blue Light Card. Located in Birmingham, our team thrives in a psychologically informed environment that values collaboration and personal growth, ensuring every role plays a crucial part in transforming futures.
