At a Glance
- Tasks: Support patients by managing appointments, handling enquiries, and providing clerical assistance.
- Company: Join a friendly team at St Bartholomew's Medical Centre, a well-established practice.
- Benefits: Enjoy a company pension, employee discounts, free parking, and sick pay.
- Other info: Flexible full-time and part-time shifts with opportunities across multiple sites.
- Why this job: Make a difference in patient care while gaining valuable experience in healthcare.
- Qualifications: Customer service experience is preferred, but training is available for the right candidates.
The predicted salary is between 30000 - 42000 £ per year.
We are expanding and now looking for new or experienced Full Time/Part-Time Patient Care Coordinators to join our friendly and growing team. We are recruiting for full time & part-time roles ranging from 16 to 40 hours per week. This is a shift-based position, working on a two-weekly rota alternating between:
- Shift Pattern Option 1: Week 1: 8:00 AM - 4:00 PM; Week 2: 10:15 AM - 6:15/6:30 PM
- Shift Pattern Option 2: 10 hour shifts: 8:00/8:30 AM - 6:00/6:30 PM (Depending on site)
Experience in a patient or customer-facing role and basic computer skills are ideal, but not essential — we are happy to train the right candidates. You will be supported by an amazing team and enjoy a positive, collaborative work environment.
St Bartholomew's Medical Centre is located in Manzil Way, Cowley and is a well-established practice with three other sites including Brookes University Medical Centre, Lake Street and Hollow Way Medical Practice. We are a training practice for GP trainees, nurses, midwives and pharmacy students. We have approximately 30,000 patients.
Main duties of the job:
- Handling telephone calls and signposting patients where necessary
- Greeting, checking in and booking appointments for patients at the front desk
- Dealing with repeat prescription requests
- Responding to patient enquiries both in person and by telephone
- Scanning, filing and photocopying documents
- Clerical support to clinicians and management
- Admin support to clinicians and management
This role involves a variety of responsibilities, and this is not an exhaustive list. Undertake any other additional duties appropriate to the post as requested by the management.
Overview of your organisation:
St Bartholomew & Hollow Way Medical Practice has a large team, including 6 GP partners, salaried GPs, Minor illness nurses, ANPs, Practice nurses, HCAs and a phlebotomist as well as other Allied Health Professionals. They are supported by an invaluable admin and reception team. Our main surgery is at St Bartholomew, on Manzil way. We also have three branch surgeries, one of which looks after the students and staff of Oxford Brookes University; South Oxford Health Centre at Lake Street and Hollow Way at Ivy Close. The team all have the opportunity to work on occasion at all four sites, giving variety whilst remaining part of the same team. We are a training practice, supporting trainee GPs, medical students, pre-reg nurses and pharmacists. We work hard, support each other as a team and encourage everyone to achieve their work-life balance.
Job Types: Full-time, Part-time, Permanent
Benefits:
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- On-site parking
- Sick pay
Experience: customer service in primary care: 1 year (required)
Licence/Certification: Driving Licence (preferred)
Work Location: In person
Patient Care Coordinator employer: St Bartholemew & Hollow Way Medical Practice
St Bartholomew & Hollow Way Medical Practice is an exceptional employer, offering a supportive and collaborative work environment where employees can thrive. With opportunities for professional growth through training and exposure to various roles across multiple sites, staff enjoy a fulfilling career while maintaining a healthy work-life balance. Located in Cowley, the practice provides valuable benefits such as a company pension, employee discounts, and free parking, making it an attractive place for both new and experienced Patient Care Coordinators.
Contact Details:
St Bartholemew & Hollow Way Medical Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Coordinator
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at St Bartholemew & Hollow Way Medical Practice for the Patient Care Coordinator role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Care Coordinator
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with St Bartholemew & Hollow Way Medical Practice, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at St Bartholemew & Hollow Way Medical Practice, and how you can make a difference!
How to prepare for a job interview at St Bartholemew & Hollow Way Medical Practice
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at St Bartholemew & Hollow Way Medical Practice.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like St Bartholemew & Hollow Way Medical Practice appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how St Bartholemew & Hollow Way Medical Practice supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
