At a Glance
- Tasks: Deliver exceptional supporter experiences and manage donations across our hospices.
- Company: Join Southern Hospice Group, the largest hospice network in Sussex.
- Benefits: Enjoy up to 35 days annual leave, healthcare support, and a pension scheme.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while working in a compassionate environment.
- Qualifications: Strong communication skills and a passion for supporter engagement.
The predicted salary is between 28026 - 28026 £ per year.
Location: Hove/Worthing
Vacancy Type: Full Time/Permanent
Pay Range: Grade 4 - £28,026 Pro rata for part time roles
Contracted Hours: 37.5 hours per week
Application Deadline: Tuesday, November 24, 2026
Job Summary
About the role: The Supporter Experience Executive is responsible for delivering a high-quality, consistent supporter experience across Southern Hospice Group. The role supports the effective management of supporter care and engagement across all three hospices, ensuring that donors, fundraisers, and community supporters receive timely, accurate, and personalised communications.
Key Responsibilities
- The postholder oversees the efficient processing and recording of donations across all income streams, including regular giving, maintaining high standards of accuracy, compliance, and data integrity.
- The role also manages the administration of in-memory giving, including coordination with funeral directors, in-memory platforms, and associated products, ensuring a sensitive and well-managed supporter experience.
- Working closely with the fundraising team, the Supporter Experience Executive responds to supporter enquiries, supports the delivery of campaigns and activities, and contributes to the development of effective stewardship processes.
About us
Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce.
St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services. Chestnut Tree House is the children’s hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions. Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.
Benefits
- Company pension scheme or NHS pension scheme for eligible employees
- Up to 35 days’ annual leave inclusive of bank holidays
- On-site education support and study leave opportunities
- Option to access Bupa and cover your everyday cost of healthcare for less
- Free parking, subsidised meals and various social activities
- Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
- Employee Assistance Programme
- Death in Service
We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people-centric organisation like ours.
Artificial intelligence (AI)
Your application and interview should give us an accurate and authentic picture of your skills and experiences. Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Before you submit an application, we will ask you to confirm the information you provide is true and accurate.
Please note that we reserve the right to close this vacancy before the published closing date where applicant volume is high. Some of our roles are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it may be necessary for a disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Supporter Experience Executive in Worthing employer: St. Barnabas House
As a Communications Manager at our Worthing location, you will thrive in a supportive and collaborative work culture that prioritises employee growth and development. We offer competitive pay, flexible working arrangements, and the opportunity to make a meaningful impact within our community-focused organisation. Join us to lead a passionate team dedicated to delivering exceptional communications while enjoying the unique benefits of working in a vibrant coastal town.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Experience Executive in Worthing
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by St. Barnabas House.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like St. Barnabas House.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at St. Barnabas House.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at St. Barnabas House. Apply directly through us to stand out!
We think you need these skills to ace Supporter Experience Executive in Worthing
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of St. Barnabas House. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Supporter Experience Executive, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at St. Barnabas House
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of St. Barnabas House. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
