At a Glance
- Tasks: Provide top-notch admin support to our Trading team and shops while ensuring excellent customer service.
- Company: Join Southern Hospice Group, the largest hospice network in Sussex, dedicated to compassionate care.
- Benefits: Enjoy up to 35 days of annual leave, a pension scheme, and access to health benefits.
- Other info: Be part of a vibrant community with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 24198 - 29576 £ per year.
Location: RDC Hove & Worthing
Vacancy Type: Full Time/Fixed Term
Pay Range: Grade 3 - £25,427 Pro rata for part time roles
Contracted Hours: 37.5 hours per week
Application Deadline: Wednesday, September 16, 2026
Job Summary
About the role: Provide an efficient, professional and customer-focused administrative and operational support service to the Trading team and shops. The role will be responsible for managing public enquiries, coordinating deliveries and collections, supporting shop and warehouse operations, and assisting with EPoS, stock control, banking and supplier administration.
The postholder will deliver excellent customer service and act as the first point of contact for incoming public enquiries by telephone and email. They will respond to calls and email enquiries in a professional, timely and confident manner, resolving matters at the first point of contact wherever possible and escalating issues to the appropriate manager when required. The role will involve taking accurate messages and ensuring information is communicated promptly to relevant colleagues when calls are redirected.
The postholder will coordinate furniture delivery and collection bookings, ensuring schedules are accurate and up to date, and provide an initial sympathetic and professional response to complaints before escalating matters to Trading Managers for logging, investigation and further response. They will also work closely with the Warehouse Manager to coordinate cover for incoming public enquiries and share relevant information regarding deliveries and collections.
About us
Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce.
St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services. Chestnut Tree House is the children’s hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions. Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.
Benefits
- Company pension scheme or NHS pension scheme for eligible employees
- Up to 35 days’ annual leave inclusive of bank holidays
- On-site education support and study leave opportunities
- Option to access Bupa and cover your everyday cost of healthcare for less
- Free parking, subsidised meals and various social activities
- Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
- Employee Assistance Programme
- Death in Service
We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people-centric organisation like ours.
Artificial intelligence (AI)
Your application and interview should give us an accurate and authentic picture of your skills and experiences. Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Before you submit an application, we will ask you to confirm the information you provide is true and accurate.
Please note that we reserve the right to close this vacancy before the published closing date where applicant volume is high. Some of our roles are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it may be necessary for a disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Retail Administrator in Worthing employer: St Barnabas House, Chestnut Tree House and Martlets
Southern Hospice Group is an exceptional employer, offering a supportive and compassionate work environment in the heart of Sussex. With generous benefits such as up to 35 days of annual leave, a company pension scheme, and opportunities for professional development, employees are encouraged to grow and thrive while making a meaningful impact in the community. The culture prioritises teamwork and care, ensuring that every member feels valued and empowered to contribute to the vital services we provide.
Contact Details:
St Barnabas House, Chestnut Tree House and Martlets Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Administrator in Worthing
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at St Barnabas House, Chestnut Tree House and Martlets. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like St Barnabas House, Chestnut Tree House and Martlets before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Retail Administrator in Worthing
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to St Barnabas House, Chestnut Tree House and Martlets:Your cover letter is your chance to shine! Tell us why you want to work at St Barnabas House, Chestnut Tree House and Martlets specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at St Barnabas House, Chestnut Tree House and Martlets!
How to prepare for a job interview at St Barnabas House, Chestnut Tree House and Martlets
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
