At a Glance
- Tasks: Assist in managing a retail shop, ensuring excellent customer service and maximising profits.
- Company: Join the largest hospice group in Sussex, dedicated to compassionate care.
- Benefits: Enjoy up to 35 days annual leave, pension schemes, and free parking.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in retail or customer service is a plus, but enthusiasm is key!
The predicted salary is between 22950 - 28050 £ per year.
Location: Peacehaven
Vacancy Type: Part Time/Permanent
Pay Range: Grade 3 - £25,427 Pro rata for part time roles
Contracted Hours: 37.5 hours per week
Application Deadline: Sunday, September 27, 2026
Job Summary
About the role:
- To assist the Retail Shop Manager to manage and co-ordinate the day-to-day activities of the shop ensuring excellent customer service and maximising overall profit.
- To assist in enhancing the profile of the hospices in the community by good customer relations.
- To independently stand in for the Shop Manager in their absence.
Essential criteria:
- Maximise the contribution for the shop through sales from all donated and new goods.
- Ensure the shop delivers high standards of customer service.
- Capture Gift Aid at every opportunity to maximise income.
- Assist the manager with sales promotions, stock generation activities and income from new goods.
- Encourage a safe environment that embraces new ideas and originality.
- Help the manager keep the shop looking its very best to deliver maximum income to the hospices.
- Encourage the work of volunteers and co-ordinate the volunteers' work and rotas.
- Assist the Manager in recruitment, induction, training, and development of volunteers.
About us:
Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex.
St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services.
Chestnut Tree House is the children’s hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions.
Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.
We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people-centric organisation like ours.
Benefits:
- Company pension scheme or NHS pension scheme for eligible employees.
- Up to 35 days’ annual leave inclusive of bank holidays.
- On-site education support and study leave opportunities.
- Option to access Medicash and cover your everyday cost of healthcare for less.
- Free parking, subsidised meals and various social activities.
- Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card.
- Employee Assistance Programme.
- Death in Service.
Please note that we reserve the right to close this vacancy before the published closing date where applicant volume is high. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for an Enhanced submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Assistant Manager - Peacehaven employer: St Barnabas House, Chestnut Tree House and Martlets
Southern Hospice Group is an exceptional employer, offering a supportive and compassionate work environment in the heart of Sussex. With generous benefits such as up to 35 days of annual leave, a company pension scheme, and opportunities for professional development, employees are encouraged to grow and thrive while making a meaningful impact in the community. The culture prioritises teamwork and care, ensuring that every member feels valued and empowered to contribute to the vital services we provide.
Contact Details:
St Barnabas House, Chestnut Tree House and Martlets Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Peacehaven
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including St Barnabas House, Chestnut Tree House and Martlets, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Assistant Manager - Peacehaven
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like St Barnabas House, Chestnut Tree House and Martlets that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at St Barnabas House, Chestnut Tree House and Martlets will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about St Barnabas House, Chestnut Tree House and Martlets and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at St Barnabas House, Chestnut Tree House and Martlets
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at St Barnabas House, Chestnut Tree House and Martlets, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at St Barnabas House, Chestnut Tree House and Martlets!
