At a Glance
- Tasks: Assist in managing daily shop activities and deliver excellent customer service.
- Company: Join the largest hospice group in Sussex, dedicated to compassionate care.
- Benefits: Enjoy up to 35 days annual leave, pension schemes, and free parking.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Energetic individuals with strong people skills and team management experience.
The predicted salary is between 32177 - 39327 £ per year.
Location: Brighton
Vacancy Type: Full Time/Permanent
Pay Range: Grade 3 - £25,427 Pro rata for part time roles
Contracted Hours: 37.5
Application Deadline: Wednesday, September 30, 2026
Job Summary
About the role: The postholder will assist the Retail Manager to manage and co-ordinate the day-to-day activities of the shop ensuring excellent customer service and maximising overall profit. A key aspect of the role is to assist in enhancing the profile of the Hospices in the community by good customer relations. To independently stand in for the shop manager in their absence.
You will be:
- Using people skills to help deliver income to the hospice.
- Helping to give excellent customer service.
- Assisting in managing a team of staff and volunteers.
- Stock control.
- Promoting and capturing Gift Aid.
- Daily cash handling and banking.
- Ensuring the staff, volunteers, the shop and the site are safe and secure.
You will be energetic and love variety, keeping our shop commercial and appealing. You will have responsibility for all aspects of the business in the absence of the manager after full induction training.
About us: Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce.
St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services. Chestnut Tree House is the children’s hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions. Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.
Benefits:
- Company pension scheme or NHS pension scheme for eligible employees.
- Up to 35 days’ annual leave inclusive of bank holidays.
- On-site education support and study leave opportunities.
- Option to access Bupa and cover your everyday cost of healthcare for less.
- Free parking, subsidised meals and various social activities.
- Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card.
- Employee Assistance Programme.
- Death in Service.
We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people-centric organisation like ours.
Artificial intelligence (AI): Your application and interview should give us an accurate and authentic picture of your skills and experiences. Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Before you submit an application, we will ask you to confirm the information you provide is true and accurate.
Please note that we reserve the right to close this vacancy before the published closing date where applicant volume is high. Some of our roles are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it may be necessary for a disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Assistant Manager - Brighton Western Road employer: St Barnabas House, Chestnut Tree House and Martlets
Southern Hospice Group is an exceptional employer, offering a supportive and compassionate work environment in the heart of Sussex. With generous benefits such as up to 35 days of annual leave, a company pension scheme, and opportunities for professional development, employees are encouraged to grow and thrive while making a meaningful impact in the community. The culture prioritises teamwork and care, ensuring that every member feels valued and empowered to contribute to the vital services we provide.
Contact Details:
St Barnabas House, Chestnut Tree House and Martlets Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Brighton Western Road
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like St Barnabas House, Chestnut Tree House and Martlets, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like St Barnabas House, Chestnut Tree House and Martlets!
We think you need these skills to ace Assistant Manager - Brighton Western Road
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at St Barnabas House, Chestnut Tree House and Martlets, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at St Barnabas House, Chestnut Tree House and Martlets and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show St Barnabas House, Chestnut Tree House and Martlets that you’re ready to jump in and contribute right away!
How to prepare for a job interview at St Barnabas House, Chestnut Tree House and Martlets
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
