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- Tasks: Assist in managing shop activities, ensuring top-notch customer service and maximising profits.
- Company: Join Southern Hospice Group, the largest hospice network in Sussex, dedicated to compassionate care.
- Benefits: Enjoy up to 35 days of leave, pension schemes, free parking, and discounts on health services.
- Why this job: Make a real difference in your community while gaining valuable retail management experience.
- Qualifications: Strong customer service skills and a passion for helping others.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
About the role
To assist the Retail Shop Manager to manage and co-ordinate the day-to-day activities of the shop ensuring excellent customer service and maximising overall profit. To assist in enhancing the profile of the hospices in the community by good customer relations. To independently stand in for the Shop Manager in their absence.
Essential criteria
- Maximise the contribution for the shop through sales from all donated and new goods
- Ensure the shop delivers high standards of customer service
- Capture Gift Aid at every opportunity to maximise income
- Assist the manager with sales promotions, stock generation activities and income from new goods
- Encourage a safe environment that embraces new ideas and originality
- Help the manager keep the shop looking its very best to deliver maximum income to the hospices
- Encourage the work of volunteers and co-ordinate the volunteers work and rotas
- Assist the Manager in recruitment, induction, training, and development of volunteers
- Ensure the shop operates in line with retail policies and procedures
- Manage expenses, banking and cash reconciliation as required
- Help in the unpacking, sorting, cleaning and preparation of stock
About us
Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce.
St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services.
Chestnut Tree House is the children’s hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions.
Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.
We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people-centric organisation like ours.
Benefits
- Company pension scheme or NHS pension scheme for eligible employees
- Up to 35 days’ annual leave inclusive of bank holidays
- On-site education support and study leave opportunities
- Option to access Medicash and cover your everyday cost of healthcare for less
- Free parking, subsidised meals and various social activities
- Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
- Employee Assistance Programme
- Death in Service
Please note that we reserve the right to close this vacancy before the published closing date where applicant volume is high. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for an Enhanced submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Assistant Shop Manager - Wick employer: St Barnabas Hospices
Contact Detail:
St Barnabas Hospices Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager - Wick
✨Tip Number 1
Get to know the shop and its community! Spend some time visiting the shop, chatting with staff and volunteers. This will not only give you insights into the role but also show your genuine interest when you apply.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. A friendly chat can go a long way in making you stand out when it comes to interviews.
✨Tip Number 3
Prepare for the interview by thinking about how you can contribute to maximising sales and enhancing customer service. Have specific examples ready that showcase your skills and experience in these areas.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Assistant Shop Manager - Wick
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing excellent customer service and supporting our community. Share any relevant experiences that highlight your passion for retail and helping others.
Tailor Your CV: Make sure your CV is tailored to the Assistant Shop Manager role. Highlight your experience in retail management, customer service, and working with volunteers. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our organisation there.
How to prepare for a job interview at St Barnabas Hospices
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Shop Manager. Familiarise yourself with how to maximise sales from donated and new goods, and think about how you can enhance customer service. This will show that you're genuinely interested in the role and ready to contribute.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this position, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can relate these experiences to the hospice's mission and values, demonstrating your commitment to compassionate care.
✨Be Ready to Discuss Teamwork
As you'll be coordinating volunteers and working closely with the Shop Manager, be prepared to discuss your teamwork skills. Share specific instances where you've successfully collaborated with others, managed a team, or trained new staff. This will highlight your ability to foster a positive work environment.
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with thoughtful questions about the shop's operations, community engagement, and future plans. This not only shows your enthusiasm but also helps you gauge if the role aligns with your career goals and values.