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- Tasks: Lead a vibrant retail team, ensuring excellent customer service and maximising shop revenue.
- Company: Join Southern Hospice Group, the largest hospice network in Sussex, dedicated to compassionate care.
- Benefits: Enjoy up to 35 days of leave, pension schemes, and discounts on health and fitness.
- Other info: Dynamic work environment with opportunities for personal growth and training.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Energetic individuals with strong people skills and a passion for retail.
The predicted salary is between 25000 - 30000 £ per year.
About the role
Using people skills to help deliver income to the hospice. Helping to give excellent customer service, assisting in managing a team of staff and volunteers, stock control, Gift Aid capture, daily cash handling and banking, ensuring the staff, volunteers, the shop and the site are safe and secure. You will be energetic and love variety and keeping our shop attractive. You will have responsibility for all aspects of the business after full induction training.
- Maximise the revenue from the shop, through sales from donated and new goods
- Ensure the team delivers high standards of customer service
- Ensure Gift Aid is captured at every opportunity to maximise income
- Manage the shop in line with budgeted targets and retail KPIs and monitor the shop’s performance against those targets
- Initiate and implement sales promotions, stock generation activities and income from new goods
- Establish and encourage a safe environment that embraces new ideas and creativity
- Achieve the highest standards of merchandising and shop layout
- Help to recruit and retain great staff and volunteers and to help them reach their full potential through training and personal development
- Ensure the shop operates in line with retail policies and procedures
About us
Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce. St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in‑patient care and community living well services. Chestnut Tree House is the children’s hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life‑limiting conditions. Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.
Benefits
- Company pension scheme or NHS pension scheme for eligible employees
- Up to 35 days’ annual leave inclusive of bank holidays
- On‑site education support and study leave opportunities
- Option to access Medicash and cover your everyday cost of healthcare for less
- Free parking, subsidised meals and various social activities
- Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
- Employee Assistance Programme
- Death in Service
We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people‑centric organisation like ours. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for an Enhanced submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Retail Manager - Havent in Havant employer: St Barnabas Hospices
Contact Detail:
St Barnabas Hospices Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager - Havent in Havant
✨Tip Number 1
Get to know the company inside out! Research Southern Hospice Group and understand their mission and values. This will help you connect your skills and experiences to what they’re looking for, making you stand out in interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Retail Manager role. Personal connections can give you an edge!
✨Tip Number 3
Prepare for the interview by practising common questions related to retail management. Think about how you would handle customer service challenges or manage a team. We want you to show off your people skills and energy!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team at Southern Hospice Group.
We think you need these skills to ace Retail Manager - Havent in Havant
Some tips for your application 🫡
Show Your Passion for People: In your application, let us see your love for working with people! Share experiences where you've delivered excellent customer service or managed a team. We want to know how you can bring that energy to our shop!
Highlight Your Retail Experience: Make sure to mention any previous retail management experience you have. Talk about how you've maximised sales, managed stock, or implemented promotions. This will show us you're ready to hit the ground running!
Be Creative and Innovative: We love new ideas! If you've ever initiated a successful sales promotion or improved shop layout, share those stories. Show us how you can keep our shop attractive and engaging for customers.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role. We can’t wait to hear from you!
How to prepare for a job interview at St Barnabas Hospices
✨Know Your Stuff
Before the interview, make sure you understand the role of a Retail Manager and the specific responsibilities mentioned in the job description. Familiarise yourself with the Southern Hospice Group's mission and values, as this will help you align your answers with their goals.
✨Showcase Your People Skills
Since this role involves managing a team and providing excellent customer service, be prepared to share examples of how you've successfully led a team or handled customer interactions in the past. Highlight your ability to motivate staff and volunteers, as well as your approach to creating a positive shop environment.
✨Demonstrate Your Sales Savvy
Think about ways you've maximised sales or improved stock control in previous roles. Be ready to discuss any sales promotions or merchandising strategies you've implemented, as this will show your understanding of retail KPIs and how to drive revenue.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. This could include inquiries about the shop's current challenges, opportunities for team development, or how they measure success. It shows you're genuinely interested in the role and eager to contribute.