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- Tasks: Lead a vibrant retail team, ensuring excellent customer service and maximising shop revenue.
- Company: Join Southern Hospice Group, the largest hospice network in Sussex, dedicated to compassionate care.
- Benefits: Enjoy up to 35 days of leave, pension schemes, and discounts on healthcare and gym memberships.
- Other info: Dynamic role with opportunities for personal development and creative input.
- Why this job: Make a real difference in your community while developing your leadership skills in a supportive environment.
- Qualifications: Energetic individuals with strong people skills and a passion for retail management.
The predicted salary is between 25000 - 30000 £ per year.
About the role
Using people skills to help deliver income to the hospice. Helping to give excellent customer service, assisting in managing a team of staff and volunteers, stock control, Gift Aid capture, daily cash handling and banking, ensuring the staff, volunteers, the shop and the site are safe and secure. You will be energetic and love variety and keeping our shop attractive. You will have responsibility for all aspects of the business after full induction training.
- Maximise the revenue from the shop, through sales from donated and new goods
- Ensure the team delivers high standards of customer service
- Ensure Gift Aid is captured at every opportunity to maximise income
- Manage the shop in line with budgeted targets and retail KPIs and monitor the shop’s performance against those targets
- Initiate and implement sales promotions, stock generation activities and income from new goods
- Establish and encourage a safe environment that embraces new ideas and creativity
- Achieve the highest standards of merchandising and shop layout
- Help to recruit and retain great staff and volunteers and to help them reach their full potential through training and personal development
- Ensure the shop operates in line with retail policies and procedures
About us
Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce.
St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in‑patient care and community living well services. Chestnut Tree House is the children’s hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life‑limiting conditions. Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.
Benefits
- Company pension scheme or NHS pension scheme for eligible employees
- Up to 35 days’ annual leave inclusive of bank holidays
- On‑site education support and study leave opportunities
- Option to access Medicash and cover your everyday cost of healthcare for less
- Free parking, subsidised meals and various social activities
- Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
- Employee Assistance Programme
- Death in Service
We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people‑centric organisation like ours. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for an Enhanced submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Retail Manager - Havent in Hampshire employer: St Barnabas Hospices
Contact Detail:
St Barnabas Hospices Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager - Havent in Hampshire
✨Tip Number 1
Get to know the company! Research Southern Hospice Group and understand their mission. When you walk into that interview, show us you’re passionate about providing exceptional care and how your values align with ours.
✨Tip Number 2
Practice your people skills! As a Retail Manager, you'll be leading a team and interacting with customers. Role-play common scenarios with friends or family to boost your confidence and showcase your customer service skills.
✨Tip Number 3
Bring your ideas to the table! We love creativity and new approaches. Think of some innovative sales promotions or stock generation activities you could implement and be ready to share them during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at Southern Hospice Group.
We think you need these skills to ace Retail Manager - Havent in Hampshire
Some tips for your application 🫡
Show Your Passion for People: In your application, let us see your enthusiasm for working with people. Share experiences where you've delivered excellent customer service or led a team. We love candidates who can connect with our mission of providing compassionate care!
Highlight Your Retail Experience: Make sure to mention any previous retail management experience you have. Talk about how you've maximised sales, managed stock, or implemented successful promotions. This will show us you're ready to take on the responsibilities of the role.
Be Creative and Energetic: We’re looking for someone who loves variety and can keep our shop attractive. In your application, share any creative ideas you've had in past roles that improved the shopping experience or boosted sales. Let your energy shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at St Barnabas Hospices
✨Know Your Stuff
Before the interview, make sure you understand the role of a Retail Manager and the specific responsibilities mentioned in the job description. Familiarise yourself with the Southern Hospice Group's mission and values, as this will help you align your answers with their goals.
✨Showcase Your People Skills
Since this role heavily relies on people skills, prepare examples from your past experiences where you've successfully managed a team or provided excellent customer service. Be ready to discuss how you can motivate staff and volunteers to achieve high standards.
✨Demonstrate Your Creativity
The job requires someone who can keep the shop attractive and implement sales promotions. Think of innovative ideas you could bring to the table and be prepared to share them during the interview. This shows your enthusiasm for the role and your ability to think outside the box.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the shop's current performance, team dynamics, or future initiatives. This not only shows your interest but also helps you gauge if the role is the right fit for you.