Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support our hospice operations and engage with supporters to ensure smooth running.
- Company: Join the caring team at St Barnabas Hospice, where compassion meets community.
- Benefits: Enjoy a competitive salary, generous leave, and pension options.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Strong admin skills and a passion for meaningful local care are essential.
- Other info: Flexible working environment with opportunities for training and development.
The predicted salary is between 25337 - 25337 £ per year.
Join our team at St Barnabas Hospice as a Supporter Engagement Assistant. You'll provide crucial support to ensure our operations run smoothly and effectively.
Why Join St Barnabas?
- Time to care: Contribute to the effective operation of our hospice.
- A team that feels like family: Supportive, collaborative environment.
- Career growth: Opportunities for training and development.
- Great benefits: Competitive salary £25,337 per annum, Aegon Pension Scheme or NHS pension continuation, and 29 days annual leave plus bank holidays.
Who We're Looking For:
We're looking for a highly organised Supporter Engagement Assistant to help deliver excellent supporter care at St Barnabas Hospice. You'll handle thank you letters, data entry, income processing and supporter inquiries, while providing flexible support across Individual Giving, Lottery, Community and In Memory fundraising. You'll also assist during busy campaign periods and step in to support team cover when needed. If you have strong admin skills, great attention to detail and a passion for supporting meaningful local care, we'd love to hear from you.
Essential skills include:
- Previous experience in administration.
- Strong organisational skills.
- A commitment to accuracy and efficiency.
Main duties of the job:
- Supporter Stewardship & Individual Giving Support: Support delivery of supporter stewardship activity (thank you letters, acknowledgements, onboarding packs, follow-ups). Assist with Regular Giving, Lottery, and appeal administration during campaigns. Support data entry, income processing checks, and supporter record updates in line with SLAs and GDPR.
- Cross-Cover & Resilience: Provide planned and unplanned cover for Legacy & In Memory Assistant. Maintain working knowledge of In Memory administration processes, key calendars, deadlines, and compliance requirements.
- Campaign & Peak Period Support: Provide additional capacity during Lottery pushes and In Memory campaigns (e.g. Light Up a Life). Support mailings, fulfilment, supporter comms coordination, and admin-heavy activity. Assist with event or campaign supporter follow-up where required.
- Operational & Team Support: Work flexibly across Fundraising functions as directed by the Lead and IG Manager. Support the smooth handover of work between assistants to avoid single points of failure. Contribute to process improvement by flagging inefficiencies or risks.
About us:
Our Vision: Our vision is a world where dying with dignity, compassion and having choices is a fundamental part of life.
Our Mission: Our mission is to ensure all individuals facing the end of their life in Lincolnshire receive dignified, compassionate care when they require it and where they ask for it.
Our Values:
- Aiming High: We reach for excellence and set the standard for others to follow. Celebrating individual and collective success and actively looking for ways to be even better.
- Working Better Together: We recognise the power of community; building connections and relationships which help us make a positive contribution. Respecting and valuing all contributions - we are ONE team, united and inspired by our common purpose.
- Having Heart: People are at the centre of all we do. We're proud of our ability to work in tough situations with resilience, empathy and kindness.
- Doing It Right: We are ethical, honest and use resources respectfully. Taking responsibility for our actions and doing what we say we'll do - we challenge others to do the same.
Job responsibilities:
Location: Hybrid
Reporting to: Supporter Stewardship and Experience Lead
Job Purpose: The Supporter Operations Assistant provides flexible operational support across Individual Giving, Supporter Stewardship, and Fundraising activity, ensuring continuity of service, campaign delivery capacity, and resilience during peak periods, holidays, and staff absence. The role acts as a trained cross-cover resource, maintaining supporter care standards, administrative accuracy, and campaign momentum across Legacy & In Memory, Community Fundraising, and Individual Giving operations.
Person Specification:
- Educated to degree level or equivalent experience.
- Experience delivering and growing individual giving programmes.
- Experience managing a lottery or similar income stream.
- Understanding of mid-value donor cultivation (£500-£999) and uplift strategies into the Major Donor pipeline (£1k+), aligned to strategic KPIs.
- Experience managing staff and delivering KPIs.
- Strong grasp of GDPR, Gift Aid, and Gambling Commission rules.
- Proficiency in CRM (Donorfy or similar) and email platforms (e.g. Mailchimp).
- Proven project and budget management skills.
- Creative and data-driven approach to campaign planning.
- Confident communicator and motivator of people.
- Commitment to the values and mission of St Barnabas Hospice.
Supporter Engagement Assistant in Lincoln employer: St Barnabas Hospice
Contact Detail:
St Barnabas Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Engagement Assistant in Lincoln
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Supporter Engagement Assistant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching St Barnabas Hospice thoroughly. Understand their mission and values, and think about how your skills align with their needs. This will help you stand out as a candidate who truly cares about their cause.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to administration and supporter care. Use specific examples from your past experiences to demonstrate your organisational skills and attention to detail.
✨Tip Number 4
Don't forget to follow up after your interview! A simple thank-you email can go a long way in showing your appreciation and keeping you top of mind for the hiring team. Plus, it’s a great chance to reiterate your enthusiasm for the role.
We think you need these skills to ace Supporter Engagement Assistant in Lincoln
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Supporter Engagement Assistant role. Use keywords from the job description to show that you understand what we're looking for.
Show Your Passion: Let us know why you're excited about working at St Barnabas Hospice. Share your passion for supporting meaningful local care and how it connects to your personal values. We love seeing genuine enthusiasm!
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and long-winded sentences. We appreciate straightforward communication, especially since you'll be handling supporter inquiries!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at St Barnabas Hospice
✨Know Your Stuff
Before the interview, make sure you understand St Barnabas Hospice's mission and values. Familiarise yourself with their operations, especially around supporter engagement and fundraising. This will show your genuine interest in the role and help you connect your skills to their needs.
✨Showcase Your Organisational Skills
As a Supporter Engagement Assistant, strong organisational skills are key. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise your workload and ensure accuracy in your work.
✨Demonstrate Team Spirit
St Barnabas values collaboration and community. Think of instances where you've worked effectively in a team, especially in high-pressure situations. Highlight your ability to support colleagues and contribute to a positive team environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, upcoming campaigns, or how they measure success in supporter engagement. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.